Asst General Manager
2 Days Old
Join the team at Hilton Grand Vacations at Tortuga Bay as Assistant General Manager where you’ll play a pivotal role in delivering exceptional guest experiences and driving operational excellence in the breathtaking Sanibel Island.
What Will I be Doing?
The Asst General Manager is responsible for driving company success through performing the following tasks to the highest standards:
Maintains product and service quality standards by conducting ongoing evaluations, investigating and resolving complaints, and initiating corrective action
Supervise resort operations performance through verification and analysis of guest happiness systems, daily, weekly and monthly financial reports, department operation efficiencies, and initiating appropriate action as the need arises
Assist the GM with the development of short and long term financials, operations plans and budgets for the resort, by department, which support the overall corporate objectives
Ensures that the established preventative maintenance program, protect the physical assets of the resort, is effective; oversees the efficient use of the maintenance software system and daily monitoring of work orders, response time and status of service
Monthly profit and loss analysis with team to plan strategies for those areas requiring improvement
Tour the property daily; perform regular daily room inspections to ensure superior quality
Work with yield management to increase room inventory, utilization, and revenue
Maintain a positive working relationship with all business partners including marketing, concierge, inventory control, corporate support departments, and third party vendors
Maintain internal two-way interdepartmental communication
Develop and foster professional relationships with Members, Owners, and Guests to establish a climate of trust, confidence, and mutual respect
Actively participates in and supervises a comprehensive safety program
Creates policies, procedures and manuals
Establishes objectives and goals for the team; plans, coordinates and supervises work flow
Assigns, monitors, and reviews work; evaluates team performance
Recruit, interview, train, coach and terminate
Approves time records and time off requests; submits payroll
Investigates and resolves concerns and complaints
Provide assistance and support; maintains a positive and professional working environment
Here’s why you will love it here:
Enjoy exceptional benefits, including comprehensive health care options starting day 1, a Travel Discounts Program with hotel rates worldwide, and an Employee Assistance Program that supports your well-being.
Take advantage of numerous learning and advancement opportunities to fuel your professional growth.
The company offers a Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones.
Benefit from a company culture that values work-life balance and family-friend
Comprehensive 401(k) program with company match contributions to help secure your financial future.
Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth.
Additionally, a range of exclusive perks is available to enhance your overall employee experience and well-being.
What Are We Looking For?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role efficiently, you possess the following minimum qualifications and experience:
2 + years managerial experience
Excellent written and verbal communication skills.
Excellent customer service skills.
Highly skilled in solving practical problems using good judgement to deal with a variety of variables in guest and business situations.
Excellent interpersonal and service skills.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
- Location:
- Sanibel, FL, US
- Category:
- General Administration