Customer Support Specialist

Work flexibility: Hybrid

Schedule:

1st shift: Mon Fri, 11am 7pm

Hybrid: In office 3x/week, Mon - Weds

Overtime based on business needs

What you will do:

• Provide timely, professional support to customers via phone and voicemail, addressing service and technical inquiries.
• Investigate and troubleshoot product issues, partnering with field service representatives to support effective resolution.
• Initiate, track, and maintain service documentation in accordance with customer contracts, company standards, and regulatory requirements.
• Accurately log all service calls, customer interactions, and equipment details using standardized data entry processes and approved systems.
• Utilize internal software and technical tools to access product information, maintain records, and support service coordination.
• Support technical support call loops and email inquiries, including part number lookups and service-related requests.
• Complete required training and achieve certification across assigned product lines within the first 12 months.
• Monitor, document, and report service activity and productivity metrics; identify issues and support root cause analysis and corrective actions.
• Contribute to a collaborative, quality-driven team environment by participating in standardized work development, continuous improvement initiatives, and cross-functional teamwork.

What you need:

Required:

• High school diploma or GED
• Two (2)+ years relevant work experience

Preferred:

• Technical, maintenance, mechanical experience
• Customer service experience with technical aspects

Travel percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.