Associate, Licensing

New Today

Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
What We Need
We are looking for a Licensing Associate, Title & Registration, to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.
At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!
Are You:
detail oriented? Able to work in a fast-paced organization and shift to different priorities as they arise?
As the Licensing Associate, Title & Registration, you will be the primary owner for transaction related to title and registration completion for units based on states. You will be dedicated to assisting drivers with maintaining legality of plates on an ongoing basis while the vehicle is being title and registered.
A Day in the Life Establish an manage relationships with internal/external clients and with independent external agencies (tag agents, dealers) to facilitate title and/or registration vehicle transaction processing Identify requests requiring specialized knowledge or escalation, leverage subject matter experts quickly and efficiently to resolve inquiries Provide escalation assistance for FPS Partners and act as a secondary contact for customers Become a subject matter expert in assigned states for all titling and registration functions Effectively manage state portfolio for all type of units required; provide analysis and recommendation in support of the titling process with an ability to acquire/retain information related to different state requirements Resolve issues that arise through the Salesforce tasking tool or email accurately based on urgency and priority Assist other team members as needed and provide support where applicable Facilitate the maintenance of a title through the life of the vehicle which may include: processing, buy lease backs, ownership transfers, title corrections, duplicate titles, lease assumption, corporate name changes, and transaction follow up all while following the Title Management Processing procedures
Requirements High School Diploma, 2- or 4-year degree preferred 2 - 3 years professional experience in an office environment 1 - 3 years' experience in a customer service professional role; automotive industry experience highly desired MS Office proficiency (Excel - ability to add data to cells, use SUM function, sort data & Word - ability to create documents) Ability to manage time and prioritize multiple tasks effectively and efficiently to serve clients Ability to work independently and function within a team environment Demonstrate initiative and problem-solving ability Excellent customer service skills
The hiring base salary range for this position is $46,800 to $64,400 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.
What's in it for You * A culture of innovation, empowerment, decision-making, and accountability * Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness * Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request.Should you require an accommodation with our hiring process please send an email to or call .
Know Your Rights: Workplace discrimination is illegal
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Location:
Baltimore, MD, United States

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