Assistant Resort General Managers

Assistant Resort General Managers are responsible for assisting the GM with the operational and the continued profitability of the resort and serve as the day-to-day point of contact for guests. They are in charge of everything from administrative activities, marketing, to property maintenance, budgeting, and most importantly guest relations.

Guest Relations Management

• Ensures guests receive the highest levels of customer service consistent with Island's Customer Service philosophy.
• Handles and resolves guest complaints, inquiries and issues in a timely and professional manner, communicating through a variety of means. All written correspondence to guest inquiries must be sent by RVP.

Operations Management

• Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
• Monitors, codes, and approves all Island Communities (if applicable) invoices for operating expenses and sales related costs.
• Maintains petty cash and activity accounts (if applicable).
• Handles and reports emergencies that may arise onsite, ensuring adherence to standard operating procedures.
• Oversees and accounts for balancing of RV income nightly. Signs off on bank deposits and forwards RV income report to Main Office on a nightly basis.
• Coordinates the timely distribution of rental increases and lease renewal notices (if applicable).
• Manages the rent collection process, including collecting, posting and depositing income from leasing of rental sites. Ensures bad debt is submitted to collections.
• Handles delinquencies and approves eviction proceedings while adhering to Island's policies. Evictions for cause require RVP approval.
• Assists RVP and/or marketing specialist with developing a marketing strategy and maintaining effective advertising to attract prospective guests to the resort. Stores copies of marketing materials in an "AD book" or portfolio format.
• Assists RVP with preparation of annual operating budget. Provides accurate data to assist in capital expenditure and expansion budget needs to RVP.
• Reviews monthly property accounting reports and compiles reports for the Accounting Department, as required. Prepares monthly explanation of P&L variances.

Qualifications and Knowledge

• High School Diploma or GED (Preferred)
• 2 years property management/resort experience, including 2 years of supervisory experience (Required)
• General knowledge of maintenance
• Solid negotiation skills
• Ability to thrive in a fast-paced environment
• Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
• Basic computer proficiency, including email, the internet, and Microsoft Office Suite
• Flexibility to respond to resort needs during non-business hours
• Ability to live on-site within the resort (housing provided), if applicable

Skills and Abilities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Have ability to grip/grasp objects.
• Have good eye-hand-foot coordination.
• Have good manual dexterity.
• Have hearing abilities adequate to perform job duties in person and over the telephone.
• Have visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
• Rarely: Crawling, Kneeling, Climbing, Lifting up to 75 pounds, Lifting up to 100 pounds
• Occasionally (1-33%): Bending/Stooping, Crouching, Lifting up to 50 pounds, Pushing, Pulling, Reaching Above Shoulder Level
• Frequently (34-66%): Sitting, Standing, Walking, Lifting up to 10 pounds, Lifting up to 25 pounds
• Delegating Responsibility
• Developing Talent
• Establishing Relationships
• Following Policies and Procedures
• Making Accurate Judgments and Decisions
• Managing Resources

Working Conditions

Resort team members are generally exposed to a variety of shifts that include a variety of hours, weekends, and holidays due to the 24-hour operation of a resort. The common workplace environment in resorts is fast-paced, with high levels of interaction with guests, employees, and managers.

• May be exposed to bright lights.
• May be exposed to extreme conditions (i.e. heat or cold).
• May have periods of constant interruptions; requiring changing from one task to another of different nature without loss of efficiency or composure.
• Periods of high stress and fluctuating workloads may occur.

Additional Responsibilities

• The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of this job, nor is it intended to be an all-inclusive list of the skills and abilities required to perform the job
• Any other duties assigned by Supervisor

Training

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program

How We Thank You For All You Bring To The Team

Rewarding Benefits Package

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans available!
• Dependent care FSA
• Identity Theft Protection Insurance Commuter benefits including transit & parking
• Pet Insurance
• PTO and Payroll Incentives for Annual Wellness Exams
• Employee Assistance Program Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work

• Incentive based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand
• Team Member of the Month, Quarter, and Year recognition and bonus
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.