Assistant Director- Operations Support
New Yesterday
Position at Metro-North Railroad
Job Title: Assistant Director- Operations Support
Department: Operations
MTA Agency: Metro-North Railroad
Primary Location(s): New York, NY
Salary Range: $98,465 - $134,055
Regulated/Safety Sensitive: Non-Safety Sensitive/Non-DOT Regulated
Union Affiliation: Non-Agreement
Closing Date (if applicable): Until Filled
Shift (if applicable): Not Applicable
Title 55-a (yes or no): Not Applicable
Other: Telework eligible
JOB SUMMARY
Direct and oversee administrative and logistic efforts, and ensuring operational excellence by providing strategic guidance, overseeing daily activities, and implementing efficient processes to support the organization's operational objectives.
DUTIES AND RESPONSIBILITIES
- Provide leadership and guidance to operations staff, fostering a culture of teamwork, accountability, and professionalism while promoting employee development and engagement. Ensure coordination within the Operating Department for compliance to Rules, Corporate Policies and Procedures
- Organize the Senior Vice President's daily calendar, which includes planning, scheduling, and coordinating meetings for the SVP. Ensure that meetings are held in a timely manner and prioritized accordingly. Coordinate with department heads to ensure items of importance are followed up on. Oversee the handling of all travel arrangements for SVP.
- Handle all issues on behalf of the SVP, including e-mail management, 24/7 response, prepare speech for events and special reports. Prepare letters, directives and notices for SVP's signature concerning various matters. Coordinate and resolve matters in the absence of the SVP as appropriate. Attend and sit in on conferences and meetings as requested. Handle all coordination with Union Leadership as well as calls and correspondence from the public.
- Supervise administrative functions for the operating departments related to salary administration, workforce maintenance, attendance control, vacation scheduling, personnel documentation, electronic devices, and all other personnel matters. Oversee and improve recordkeeping, efficiency and the transparency of critical business processes. Initiate the processing of PeopleSoft related transactions for the department to include but not limited to PARS, PURS, processing of invoices and procurement requisitions.
- Interface with the People Department/ Human Resources at meetings regarding policy changes, projects, special events and support of new initiatives. Collaborate with the People Department in hiring process to include interview participation and required documentation to process for new hires/promotions.
- Support the Emergency Management Task Force (EMTF). Manage the on-going maintenance issues of both the GCT Situation Room and NWP Situation Room. Assist in the training and coordination of EMTF Teams.
- Support the operational readiness team maintaining emergency response plans, coordinating with relevant departments and agencies to ensure readiness for incidents such as natural disasters, accidents, or service disruptions.
- Select, develop, and motivate staff and provide career development for team members. Provide effective coaching and counseling. Manage team and individual performance. Create a professional environment that respects individual differences and enables staff to develop and contribute to their full potential.
- Assist with other projects/initiatives as required.
REQUIRED EDUCATION AND EXPERIENCE
- Bachelor's Degree in Business, Public Administration, Industrial Relations or related field. Demonstrated equivalent experience, education and/or technical credentials to include four (4) years of related experience may be considered in lieu of degree.
- Minimum of three (3) years in a progressively complex management position with experience in senior level administrative support, preferably in a transportation operation.
- Minimum of two (2) years of experience managing a support staff and/or project/process.
KNOWLEDGE, SKILLS AND ABILITIES
- Must be proactive and possess the ability to plan and organize a complex diverse Operations Department.
- Must be able to handle multiple tasks simultaneously and prioritize workload while adhering to deadlines.
- Strong organizational and project management skills
- Strong interpersonal skills with the ability to interact with all levels
- Excellent verbal and written communications skills
- Working knowledge of Microsoft Office Suite (i.e. Word, Excel) and/or comparable applications.
- Proficiency in Access with the capability of running reports, queries and database management.
- Knowledge of PeopleSoft or related system.
- Ability to work with confidential information.
- Ability to provide coverage on varying shifts and days.
- Must be available to be on call 24/7 as required.
PREFERRED QUALIFICATIONS
The following is/are preferred:
- Familiarity with business related experience in a transportation/operations environment.
- Knowledge of collective bargain agreements.
BENEFITS
- Commuter Assistance - based on operating MTA agency (complimentary transportation pass within the MTA's jurisdiction and tax-advantaged accounts)
- Low Premium - High Quality Health Insurance Plans (lifetime coverage for eligible retirees and their dependents)
- Pension Plans and Retirement Savings Accounts for eligible employees
- Generous Paid Time Off and Holidays provided.
- Tuition Reimbursement for eligible employees
- Employee Assistance Programs
- MTA Exclusive Employee Discount Programs
- Work Life Services team
- Employee Resource Groups
- Managerial Benefits
OTHER INFORMATION
- This is a policy maker position. Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").
- Actual salary offers may vary based on individual work experience. The annual salary range is subject to change and may be modified at the company's discretion.
- This position does not require a driver's license. Employees driving company vehicles will be subject to License Monitoring and must complete defensive driver training once every three years for current MTA drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.
- Current employee applicants should be in their current position 12 months prior to starting a new role and must possess a satisfactory work history, including attendance and discipline record.
- Non-Safety Sensitive/Non-DOT Regulated
- Telework Eligible
EQUAL EMPLOYMENT OPPORTUNITY/ADA DISCLAIMER
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers and encourage qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
If you seek a reasonable accommodation for a medical condition or disability, or for a religious practice or observance, to participate in the job application or interview process, please notify your MTA representative once you have been contacted regarding the role.
- Location:
- New York