Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Free food & snacks
• Health insurance
• Paid time off
• Vision insurance

Call Center/Scheduling Representative (Full-Time Weekend Shift)
Location: Empower Dental Group
Hours: Monday, Tuesday, Friday, Saturday, Sunday, 9:00 AM 6:00 PM
Language Requirement: Must be fluent in Armenian This is a critical requirement.


About Empower Dental Group


At Empower Dental Group, were committed to delivering exceptional dental care with a focus on patient comfort, communication, and satisfaction. Our team is passionate, supportive, and dedicated to providing a welcoming environment for patients and staff alike.

Position Summary


We are seeking a dependable, patient-focused Call Center/Scheduling Representative to support our growing dental practice during extended hours. This is a permanent, full-time position strictly covering PM hours.

Shift: Wednesday through Sunday | 9:00 AM 6:00 PM
Must be fully available during this schedule no exceptions

Key Responsibilities

• Answer and manage high-volume inbound calls professionally
  
  
• Schedule, confirm, and modify appointments using dental software
  
  
• Provide clear, courteous, and accurate information on services, insurance, and office policies
  
  
• Handle appointment changes, cancellations, and patient inquiries efficiently
  
  
• Coordinate with clinical staff to ensure optimal schedule flow
  
  
• Make outbound calls for reminders, follow-ups, and schedule fills
  
  
• Maintain detailed notes in the scheduling system
  
  
• Ensure HIPAA compliance and maintain strict patient confidentiality
  
  

Qualifications

• High school diploma or equivalent
  
  
• Fluent in Armenian (required)
  
  
• Previous dental or medical call center experience strongly preferred
  
  
• Excellent verbal and written communication skills
  
  
• Strong customer service and organizational abilities
  
  
• Experience with dental software (Open Dental preferred)
  
  
• Must be punctual, dependable, and committed to the fixed shift
  
  
• Bilingual (English/Spanish) a plus
  
  

What We Offer

• Competitive hourly compensation (based on experience)
  
  
• Health and dental insurance
  
  
• Paid time off and holidays
  
  
• Training and growth opportunities
  
  
• Supportive, team-oriented environment
  
  
• Consistent work schedule: WednesdaySunday, 9:00 AM 6:00 PM
  
  

Ready to Join Our Team?


Be the voice that helps our patients feel welcomed and cared forone call at a time.
Serious applicants only. Must meet the language and schedule requirements.


Apply today!