Patient Services Representative

The Patient Services Representative serves as the first point of contact for patients, providers, and external partners. This role is responsible for managing a high volume of inbound calls while delivering excellent customer service, ensuring accurate appointment scheduling, and supporting clinic operations through effective communication and coordination. This position is 100% onsite and requires Arabic/English bilingual fluency.

Key Responsibilities:

• Answer a high volume of inbound calls (approximately 6080 calls per day) from patients, vendors, insurance companies, and other medical facilities.
• Deliver exceptional customer service by professionally greeting callers, actively listening, accurately assisting, routing, and properly closing each call.
• Schedule, reschedule, cancel, and edit patient appointments via telephone, SMS, and messages received through the Patient Portal, following clinic protocols.
• Screen and route patient calls to appropriate departments to ensure accurate registration, appointment scheduling, and follow-up scheduling within the EMR system.
• Take clear, accurate, and detailed messages using internal communication templates when required.
• Respond to patient inquiries and needs in a timely, courteous, and solution-oriented manner.
• Maintain effective communication and strong working relationships within the department and across other departments to support optimal patient care.
• Demonstrate knowledge and understanding of SY Health programs, services, and workflows.
• Meet or exceed departmental productivity and quality assurance standards.

Required Skills & Qualifications:

Experience:

• Minimum of 1-2 years of experience in customer service, call center, or a healthcare setting.

Language & Communication:

• Arabic/English bilingual required (verbal fluency).
• Strong English written and verbal communication skills.
• Exceptional phone etiquette and customer service skills.
• Excellent interpersonal and communication abilities.

Job Type & Location:

This is a Contract to Hire position based out of San Diego, CA.

Pay and Benefits:

The pay range for this position is $25.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in San Diego, CA.

Application Deadline:

This position is anticipated to close on Feb 20, 2026.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.