Job Title: Airfreight Import Agent Job Location: MIA, FL We have an exciting opportunity for an Air Import Agent in our Miami Station! As an Air Import Agent you will be responsible for the movement of our customers air import shipments.You will be the main point of contact for coordination between customers shipment imports, customs brokers, and shipping carriers. Key Responsibilities : Notify customer /customs broker of arrival and charges due; provide accurate job costing forecast and perform billing to customer and/or other offices. Ensures handling of required Import documents according to regulations and internal procedures. Build customer relationships by responding to customer communications via email and phone calls. Answer all customer inquiries in accordance with the Customer Service Policy standards. Further increase customer satisfaction and business share through proactive and regular contact. Setup and coordinate deliveries to the customer. Handle and manage all customer contact at file level regarding exceptions. Responsible to ensure customers needs, requirements, and KPIs are met or exceeded. Additional projects as directed Skills / Requirements: Exceptional customer service skills Detail oriented and strong follow-up skills. Proficient with Microsoft office (Word, Excel, Outlook) Air freight industry experience preferred. Cargo Wise systems knowledge is a plus Pay Range: $21.32 - $28.43/hr. (Based on Experience) Benefits (All Non-Union Employees) Compensation: Competitive base salary plus role dependent performance-based incentives. 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution. Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate. Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions. Vision: Optional coverage for exams, frames, and contacts. Dental: Optional coverage for preventive, basic, and major services. Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days. Why Join DHL Global Forwarding? At DHL Global Forwarding, we invest in our employees growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs , and empowering our team to develop skills and achieve long-term success. Be part of DHL Group, the worlds leading logistics provider, operating in 220+ countries . DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us:DHL Careers. Equal Opportunity Employer DHL Global Forwarding is committed to equal employment opportunities , evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Work Authorization Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role. #LI-RL2 #J-18808-Ljbffr