Account Managers grow and maintain profitable ArcBest business by selling and marketing ArcBest solutions and services to current and prospective customers. Responsibilities Assist in collection process and cargo claim prevention, as needed. Aggressively pursue customers using networking, social media, customer referrals, etc. Conduct calls and face-to-face meetings with customers. Create service solutions for customers' unique business problems, and initiate pricing. Monitor the company's industry competitors, new products, and market conditions to understand customer needs. Negotiate service requirements and prices; establish service packages. Manage business relationships and entertain customers. Collaborate with customers, front-line management, and various departments within ArcBest. Make sales calls and presentations to customers of all sizes. Maintain and grow expertise in ArcBest service offerings. Obtain and develop new accounts using company techniques and methods. Identify customer challenges; develop and implement solutions to create opportunities. Develop sales strategies and a comprehensive understanding of customers' business models. Perform other duties and projects as assigned. Work in a team setting to accomplish goals. Interact professionally and courteously with all employees and customers. Maintain a positive, customer-focused attitude in a highly intense environment. Exhibit excellent customer service. Conduct and receive phone calls and emails to identify opportunities, solve problems, build relationships, secure profitable business, and increase market share. Complete itinerary and call reports as required by company guidelines and IRS regulations. Complete monthly sales audit and expense reports as per company guidelines. Maintain accurate territory account information in the ArcBest database. Requirements Education: Bachelor's Degree preferred; relevant experience considered. Experience: Transportation industry and related sales experience preferred. Computer Skills: Proficient in Microsoft Office Suite. Additional Knowledge: Familiarity with business solutions, competitors, decision makers, ArcBest policies, services, and computer systems is preferred. Competencies: Addressing customer needs, cross-selling, negotiating, perseverance and follow-through, problem-solving, relationship management, sales closing, and selling skills. Other Details Work Hours: Generally Monday - Friday, 8:00 am - 5:00 pm, with occasional irregular hours depending on workload and customer events. Compensation: Salary position paid biweekly, including variable compensation. About Us ArcBest is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight, truckload service MoLo, and expedite fleet Panther Premium Logistics. We partner with customers through managed solutions to create logistics strategies that increase operational efficiencies, reduce costs, and improve supply chain insights. Our offerings include moving services via U-Pack and advanced analytics through ArcBest Technologies. Join our team to support our values-driven culture and deliver excellent customer experiences. #J-18808-Ljbffr