Description: The Vice President of Service and Systems for the Electrical Equipment Center of Excellence (EECOE) will serve as a strategic and service leader within the EECOE working closely with Central Operations at Mission Critical Group (MCG). The EECOE consists of Point Eight Power (PEP) and DVM Manufacturing (DVM). This role will lead the service and systems P&L for all service, system integration, retrofits, PLC and Controls Field execution and modernization for the EECOE. Vice President of Service and Systems will be responsible for key metrics including increase in capacity to meet strategic goals. The VP will be a key partner to the President of the EECOE and Central Operations, driving decision-making that supports growth, operational efficiency, and long-term value creation. Requirements: • Develop Service Strategy: Strategically build, enhance, and lead a service organization that is recognized as best-in-class, focusing on operational excellence, customer loyalty, and significant growth in service offerings and revenue. Expand service offerings to include Startup and Commissioning, Aftermarket, Preventative Maintenance, and Modernization. • Build Service Capabilities: Lead the establishment and development of robust service capabilities, including technical expertise, diagnostic tools, and problem-solving methodologies, to support advanced system performance and complex customer needs. • Execute Service Strategy to Achieve Financial Goals: Develop, implement, and manage the integrated service plan to consistently achieve and exceed annual financial targets, including revenue, margin, and service contract goals. • Lead Service Market Launch: Partner closely with cross-functional teams such as Marketing, Engineering, and Quality to flawlessly execute the market release of new systems and services, ensuring successful launch, adoption, and post-launch support. • Customer Focus and Sponsorship: Champion a pervasive customer-first mindset across the organization. Represent the voice of the customer internally, advocating for continuous improvements that directly enhance customer experience. Cultivate relationships with identified customers by conducting monthly meetings, quarterly in-person visits, and annual voice of the customer initiatives.

Required Knowledge / Experience: • Bachelor's degree in business, engineering or a related field with a strong background in technical service, manufacturing and customer delight. • Master's degree and/or MBA preferred. • 10+ years of experience in service, manufacturing or a related field, with prior experience overseeing both strategic and operational functions. • 5+ years of people leadership experience, specifically coaching, mentoring, and developing professionals. • Demonstrated knowledge of quality and scheduling methodology, including ISO certification. • Exceptional leadership and strategic planning capabilities, including strong project management and demonstrated experience mentoring and influencing team members. • Proficiency in service and manufacturing technology and data analytics. Service/Manufacturing ERP software experience is a plus. • Extremely proficient in Microsoft Office Suite (Word, Outlook, Excel). • Ability to prioritize workload, multitask, and work under pressure in a demanding environment. • Ability to connect and integrate strategic priorities to ensure flawless, aligned, and scalable systems and processes. • Excellent interpersonal and conflict resolution skills. • Strong analytical and critical thinking skills. • Comfort working in a lean, dynamic, fast-paced, growing environment. • Exceptional sense of judgment and ability to make quality and independent decisions under ambiguous situations. • Strong influencing and partnering skills across all levels of the organization.

Supervisory Requirements: • Directly manage a team of 5-8 professionals • Provides clear direction, priorities, and performance expectations to ensure alignment with company objectives • Coaches and develops staff through regular feedback, goal setting, and professional development plans • Conducts performance evaluations and supports career growth opportunities within the team • Fosters a collaborative, accountable, and high-performing team culture • Delegates responsibilities appropriately and ensures team members are equipped to succeed • Partners with HR on recruiting, onboarding, and retaining top talent

Work Environment and Physical Demands: • FLSA executive and professional positions paid on a salary basis, where project requirements and tight client deadlines may require workweeks over forty (40) hours (including weekends or holidays). • This role will work in an office setting, however, frequent visits to the production floor are required to oversee operations, ensure compliance and safety standards, and engage staff. • Mobility: Ability to move around the manufacturing plant, including walking, standing, and climbing stairs. • Manual Dexterity: Occasional use of hands to handle or feel objects, tools, or controls. • Lifting: Ability to lift and carry items up to twenty-five (25) pounds. All lifting should be done following OSHA standards. • Visual and Auditory Requirements: Must be able to see and hear well enough to navigate the plant safely and communicate effectively with team members.

Additional Information: • This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Duties may be adjusted to accommodate qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). • This job description does not constitute a contract of employment and does not change the at-will nature of the employment relationship. • We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic. • Employment is contingent upon the successful completion of all pre-employment requirements, including a background check and pre-employment drug screening, in accordance with applicable law.

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