Vice President and Managing Director
9 Days Old
Job Location
JW Marriott Turnberry Miami Resort & Spa - Aventura, FL
Job Category
Hospitality - Hotel
Description
Scope of Position
The Vice President & Managing Director is responsible for the overall strategic leadership, operational excellence, and financial success of the 685-room luxury resort, including its world-class amenities such as our waterpark, two championship-level PGA golf courses, several dining options including Bourbon Steak, and more. This role ensures that the property remains a leader in the luxury hospitality industry by continuously innovating, elevating guest experiences, and driving growth in golf membership, resort offerings, and brand recognition.
Position Requirements
- Luxury Hospitality: Minimum 10 years of senior leadership experience in luxury hotels and resorts (golf course operations preferred) with a deep understanding of high-end guest expectations.
- Proven Financial & Membership Growth Acumen: Track record of increasing profitability and growing golf memberships while maintaining an exclusive and desirable guest/member experience.
- Innovative & Future-Focused Mindset: Ability to anticipate trends, implement continuous improvement strategies, and ensure the resort remains at the forefront of luxury hospitality and golf resort excellence.
- Exceptional Leadership & Culture Development: Proven ability to develop top-tier talent, foster a culture of excellence, and inspire teams to deliver exceptional, personalized service.
- Technology & Industry Expertise: Proficiency in property management systems, membership management software, financial reporting tools, and Microsoft Office Suite.
Key Responsibilities
Strategic Leadership & Financial Performance
- Oversee all facets of resort operations, including luxury accommodations, spa, fine dining, event spaces, golf courses and water park, ensuring alignment with brand standards.
- Develop and implement strategic initiatives to grow golf memberships, increase member engagement, and position the golf courses as premier destinations for elite golfers and tournaments.
- Drive financial performance by implementing innovative revenue strategies, optimizing resort and golf club operations, and managing budgets with a focus on long-term growth.
- Monitor and manage resort financial performance, identifying opportunities to enhance revenue streams, reduce costs, and improve operational efficiency.
Guest & Member Experience Excellence
- Ensure the resort delivers a world-class, personalized guest experience that sets the industry benchmark for luxury and service.
- Work closely with the Membership and Golf Team to develop exclusive golf member events, loyalty programs, and premium services that attract high-net-worth individuals and corporate clients.
- Oversee and refine VIP services, high-touch hospitality experiences, and exclusive member offerings to ensure an ultra-premium experience across all areas of the resort.
- Continually evaluate guest and member feedback, industry trends, and competitive positioning to implement continuous improvements in service, facilities, and overall guest satisfaction.
Operational Excellence & Team Development
- Lead and align the Executive Committee and department heads to ensure cross-functional collaboration in achieving operational and financial goals.
- The Executive Team consists of the Executive Director of F&B, Hotel Manager, Executive Director of Events & Catering, Director of Membership, Executive Director of Finance, Executive Director of Sales & Marketing, and Executive Director of Human Resources.
- Develop and implement cutting-edge technology, sustainability initiatives, and best-in-class operational processes to enhance efficiency and maintain a competitive edge.
- Partner with the Director of Engineering and Finance to create and execute capital improvement plans that enhance resort facilities, golf courses, and guest amenities.
- Ensure compliance with all safety, security, and regulatory standards, maintaining an impeccable, well-maintained, and safe resort environment.
Golf Membership Growth & Industry Leadership
- Drive the development and execution of a golf membership growth strategy, ensuring the courses are positioned as the preferred choice for discerning golfers, celebrities, and corporate groups.
- Cultivate relationships with local and international golf associations, tournament organizers, and elite golf communities to enhance the reputation of the courses.
- Stay ahead of hospitality and golf industry trends, leveraging insights to introduce innovative member benefits and exclusive experiences.
- Oversee marketing and brand strategy efforts to ensure the resort and golf courses remain top-of-mind among high-net-worth individuals and corporate clients.
Continuous Improvement & Staying Ahead
- Lead ongoing innovation and investment to keep the resort at the forefront of luxury hospitality, ensuring it remains the best in the business.
- Implement a culture of continuous improvement, where guest and member experiences evolve based on emerging trends, guest expectations, and industry advancements.
- Benchmark against the top luxury resorts and golf destinations worldwide, ensuring the property maintains its status as a premier, award-winning destination.
Leadership Competencies
- Visionary Leadership: Ability to drive long-term success while continuously evolving the resort's offerings.
- Strategic Problem-Solving: Analytical mindset with the ability to make data-driven decisions that balance guest satisfaction, membership growth, and profitability.
- People & Culture Champion: Passion for developing talent, fostering a culture of empowerment, and driving associate engagement.
- Innovative Thinking: Creativity in curating unique experiences and differentiating the resort from competitors.
- Operational Mastery: Deep expertise in luxury hospitality, golf course management, and five-star service standards.
Education
- Bachelor's degree in Hospitality Business Management, or a related field; an advanced degree in hospitality leadership is a plus.
Physical Requirements
- Ability to navigate all areas of the resort, including golf courses, waterpark, events space, and guest-facing spaces.
- Must be physically fit to lift, pull, and push items up to 50 pounds occasionally.
- Ability to work a flexible schedule, including weekends, holidays, and extended hours as needed.
- Location:
- Miami
- Job Type:
- PartTime