Utilities Assistant - Customer Service (Limited Term) Under direct supervision, performs entry-level and supportive duties within the Customer Service, Billing, and Collections section of the Department of Utility Services; provides clerical and administrative support to Customer Service Specialist I & II staff; assists with routine inquiries and account maintenance tasks relating to City utility services, and performs related duties as assigned. Limited-Term Position Information: Due to the implementation of a new Citywide initiative, the City of Henderson developed the Utilities Assistant classification to assist with job duties and tasks related to the project. Candidates selected to fill these positions will be classified as full-time employees as defined in the Teamsters contract. However, the Utilities Assistant (Customer Service) positions are limited-term positions and are only approved through June 2028 at which time the Utilities Assistants will be removed from the staff complement. Individuals holding these positions at the end of the approved period will have rights as outlined in the "reduction in force" language in the Teamsters contract. Minimum Qualifications: Graduation from high school or the equivalent. One (1) year of full-time work experience in performing general clerical or customer service duties involving direct contact with the public in an office setting. Skill in typing sufficient to type 25 net words per minute at the time of application. Note: An equivalent combination of related education, experience, and training may be considered. Required Documents/Assessment Information: Documents Required at the Time of Application: 1) Completed Employment Application Assessment Dates: Skills-Based Keyboarding Examination* (Pass/Fail) - Candidates will have a minimum of 48 hours to complete the virtual assessment. Invitations will be sent at the closing of this announcement. (Candidates Who Meet Minimum Qualifications) Virtual Performance Examination (Weighted 100%) - Candidates will have a minimum of 48 hours to complete the virtual assessment. Invitations will be sent at the conclusion of the Keyboarding Examination. (Best-Qualified Candidates Who Pass the Keyboarding Examination) Selection Interview - Wednesday, September 03, 2025 (Top-Scoring Candidates) Selection Process: The selection process will begin with an employment application package screening, with the best-qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. The City will provide reasonable accommodation to qualified individuals with disabilities. It is the responsibility of the candidate requiring accommodation to contact the Human Resources Department (preferably in writing) at the time of application. Appointment may be subject to the successful and timely completion of a post offer pre-employment background investigation and medical/physical examination, including a drug/alcohol test. Please see the job description to view the physical requirements. The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. City of Henderson, Nevada Teamsters Contract Benefits Summary: HEALTHCARE AND INSURANCE: Health Insurance: Medical, Prescription, Dental, Vision through Teamsters Local #14 Health Trust Medical Benefit Allowance to offset monthly insurance premium to a $0 Out-of-Pocket Cost Employer paid Long Term Disability Up to 60% of Base Wage If Approved Employer paid Term Life Insurance / AD&D - $50,000 Life Insurance on employee Health Trust paid Life Insurance - $25,000 for Employee and $10,000 for active Dependents Employee Assistance Program 8 Free Visits for Employee and Family Members in the Household Medicare Employee and City each pay 1.45% RETIREMENT: Employer paid membership in the Nevada Public Employees Retirement System (PERS) No Social Security tax on employee's wages Retirement Health Savings (RHS) program Employer contribution of 1.7% of base wage PAID LEAVE: VACATION: Employee credited with 19 hours of annual leave at the end of the first six (6) months of employment. Annual leave will accrue from month 7 to month 12 at 3.167 hours per month (total 38 hours first year of employment). SICK LEAVE: Accrued at 9.5 hours per month from date of hire BEREAVEMENT LEAVE: Three consecutive days of leave, with pay, per occurrence, to attend funeral for immediate family member; increased to one work week when funeral is held 400 statute miles or more from City of Henderson HOLIDAYS: 13 paid holidays per year + Two (2) floating holidays per year + The ability to bank holidays, up to 228 hours, that fall on an employee's regularly scheduled day off WORK WEEK: Four-day, 9.5-hour workday, 38-hour work week + Three-day, 12-hour workday, 38-hour work week for certain positions UNIFORM ALLOWANCE: Uniform Allowance - $85.00 per month to employees required to wear a uniform, or $115.00 if required to wear fire retardant clothing + A $175.00 shoe allowance is provided on an annual basis to those employees required to wear ANSI Z41-1991 or above rated safety shoes VOLUNTARY BENEFITS: IRC 457 Deferred Compensation Plan + IRC 401a Deferred Compensation Plan - new/hire employees only + IRC 125 Flexible Spending Arrangement (FSA) - Medical and Dependent Care + Supplemental Insurance: Cancer/Catastrophic Illness, Accident, Short Term Disability, and Hospital Indemnity + Auto and Home Insurance + 529 College Savings Plan + Supplemental Term Life Insurance + Legal Insurance + Pet Insurance + Identity and Credit Protection + PerkSpot Employee Discounts Program + Long Term Care + Life Insurance NOTE: Benefits subject to change based on future collective bargaining agreement updates, changes to any applicable legislation, and changes to elements of the City's voluntary benefits program Revised 03/24