Foundation Overview: The HealthWell Foundation is a Forbes 100-rated, Maryland-based 501(c)(3) nonprofit organization that provides financial assistance to underinsured Americans to help them afford life-changing medical treatments. Our mission is to reduce financial barriers to care for underinsured patients living with chronic or life-altering diseases.

Job Purpose: The purpose of this position is to positively contribute to HealthWell's efforts meeting its mission.Specifically, persons in the position provide expertise to the Foundation in eligibility, grant, payment and all other inbound and outbound inquiries from patients, caregivers, providers, and pharmacies.

Temporary Position:

This is a temporary role from either:

1.) October 14, 2025 to January 31, 2026

OR

2.) December 1, 2025 to February 28, 2026

Remote Policy

Training will take place over four weeks. On your first day, you will need to report to the Frederick office for equipment pick-up and HR onboarding. Employees in this role are required to train in the office every Wednesday during the first four weeks. On Mondays, Tuesdays, Thursdays, and Fridays during training, you will work remotely. After completing training, you will telecommute full-time following the Foundation's telecommuting policy. Please note that if your home internet is not reliable, you may be required to work on-site.

This position requires you to be located within the Maryland, Virginia, West Virginia, Pennsylvania, and District of Columbia area. If you move out of the area during this assignment, we will consider this a voluntary resignation.

Key Success Factors

Persons in this position provide hotline services supporting the contact center's operations related to eligibility screening and processing, grant management, electronic and printed communication, training, and payment processing.

Duties and Responsibilities:

Provide superior customer service support to patients, caregivers, health care professionals, consumers, and payers contacting the Foundation through the hotline. Provide initial screening and enrollment for the Foundation's grants as applicable. Assist callers with all inquiries related to eligibility, grant status, payments, referral resources, and other Foundation processes and procedures. Support quality initiatives with the Quality department to ensure achievement of quality metrics. Maintain working knowledge of Foundation guidelines, SOPs (Standard Operating Procedures), FAQs (Frequently Asked Questions), funds, and disease state being referenced and appropriately use the secured Grants Management System Perform quality control checks of all information entered. Work on ad hoc projects as requested. Other duties as assigned. Key Technical Skills and Knowledge (if applicable): Ability to adhere to corporate compliance expectations and demonstrate the values of quality, integrity, innovation, accountability, collaboration, and leadership. Proficient in applicable computer software, i.e., Microsoft Office Suite, Salesforce (or other grants management software), and InContact (or other telephony system) Qualification Requirements: Outstanding customer service, communication, and interpersonal skills. Ability to work independently and exercise sound judgment with regards to issue escalation. Deals with confidential information and or issues using discretion and judgment. Basic computer skills, especially proficiency in Microsoft Office products (Word, Outlook, Teams). Willingness and ability to learn new technologies and processes as needed. Preferred Competencies: Two years of experience within a Call Center and/or healthcare related setting. Experience utilizing call center telephony technology. Effective communication skills - written and oral. Adapts quickly and successfully to accommodate changing program needs; prepares for change and helps others to adapt. Ability to work across all departments and on project teams.

Next Steps:

If you are chosen to proceed in the hiring process, you will receive an email with the subject line "Assessment for Temporary Program Specialist Position." Please complete the assessment within two days of receiving it.

EEO Employer

The HealthWell Foundation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.