Company Description

KIPP TEAM & Family is our network office that includes support teams - such as Leadership Development, Recruitment, Advocacy, Facilities, Finance, HR and more - dedicated to empowering our schools and ensuring the success of KIPP students throughout New Jersey and Miami. Our schools are part of the nationally recognized “Knowledge Is Power Program” network of free, open-enrollment, college-preparatory public schools dedicated to preparing students for success in college and in life. The first KIPP New Jersey school opened in Newark in 2002 and since then our school network has expanded to educate 8,684 students in grades K-12. By 2027, KIPP New Jersey will provide a world-class education to over 10,300 students across Newark and Camden. To learn more, visit . In 2018, we grew our KIPP community in response to a need for high-quality school options for students in Greater Miami’s Urban Core communities. That led to the creation of KIPP Miami, which currently educates more than 1,200 students in 2 schools, with plans to reach 5,800 students by 2026. By offering highly effective educators with strong bonds to families, more time in school learning, services that support a variety of student needs, and a culture focused on achievement, our students in New Jersey and Miami are on the path to and through college, career, and choice-filled lives. Job Description

Here's what you need to know: The Technology Support Manager’s primary responsibility is to coordinate desktop support across the school network. This person is a critical member of the regional operations team and works closely with the Directors of School Operations and other regional operations departments. The Technology Support Manager provides day-to-day management and oversight of the Technology staff members assigned to our schools, oversees and manages the rollout of Technology projects across the network, researches and implements strategic solutions, and assists the Director of Technology Support with special projects. The Technology Support Manager reports to the Director of Technology Support with a dotted-line relationship with a regional Managing Director of School Operations. Tech Support Oversees and supports Technology staff who provide technical support on all technology-related issues, including troubleshooting computer software and hardware problems, replacements/upgrades, and classroom technology Ensures all issues are expediently addressed, resolved, and documented with technician notes Maintains quality service by establishing and enforcing organization standards Reviews ticket metrics to identify areas of growth and takes appropriate corrective action Actively raises issues and recommends improvements to tech support services Provides technology orientation and training to staff Management of IT Staff Sets IT staff member goals and holds team accountable for meeting goals Meets with IT staff weekly to provide coaching and feedback on performance Assists IT staff with prioritization of workload and execution on meeting service level agreements Encourages and fosters a team environment with a goal-oriented mindset Ensures that IT staff are communicating with school-based operations teams including DSOs and School Leaders as appropriate Develops personal growth opportunities for staff including coordinating professional development Maintains staff by recruiting, selecting, orienting, and training employees; ensures adequate staffing including hiring temps and interns to cover peak periods Relationship Management Builds and maintains healthy relationships between the schools, KTAF departments, and the Technology department Communicates and meets with school leadership regularly to ensure that our scholars and teachers are fully supported Maintains an open relationship with our vendors to hold them accountable to their service levels Engages with current and new vendors to research new products and solutions Discovers and leverages new opportunities with external parties to strategize in support of our mission Drives spring purchasing conversations with schools to ensure accurate, applicable equipment is purchased Project Management In close collaboration with Director of Technology Support, assumes responsibility for special technology projects that are rolled-out at schools across our network Sets schedule and deliverables for each tech project and holds team accountable to meet deliverables Ensures that stakeholders receive regular communication regarding the status of their projects Coordinates successful tech implementation of state testing, including NJSLA and WIDA Researches solutions to make technology systems more efficient across our schools and network and makes recommendations to the Director of Technology Support Actively participates in developing and implementing the technology strategy for our network Assumes responsibility for coordinating the technology summer projects to support school growth, moves, and annual maintenance Additional Information

The salary range for this hybrid role is $100,000 - $135,000, commensurate with experience. In addition to a competitive salary, KIPP TEAM & FAMILY offers a full comprehensive benefits plan, including health care, retirement, a school laptop and transportation benefits for TEAMmates commuting into New Jersey from the New York City area. KIPP New Jersey | KIPP Miami is an equal opportunity employer