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Technical Support

Contract: Allen, Texas, US

Salary Range: 18.00 - 22.00 | Per Hour

Job Code: 364246

End Date: 2025-09-04 Days Left: 22 days, 3 hours left

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To discuss more about this job opportunity, please reach out to Deepak Arya (LinkedIn URL - www.linkedin.com/in/deepak-arya-8a79aa22a/), email your updated resume at Email - deepak.arya@collabera.com. Thank you!

Pay rate: $18 - $22/hr.

Industry: Telecommunication

Duties and Responsibilities: With remote access to customer systems, Install or troubleshoot the company's proprietary Software, identify the problematic root cause on hardware equipment such as laptops, servers, and IP cameras. Provide courteous and knowledgeable troubleshooting support over the phone and via email. Ensure timely and accurate set up of all systems. Phone Support during regular business hours and on-call availability during off hours. Monitor Chat sessions to assist other team members. Test systems to ensure they are working correctly. May be required to adjust systems, including software or hardware, to make equipment functional depending upon the environment. Follow the department process, procedure, and metrics for a technical support II technician Maintain a log of customers issues, interactions, and troubleshooting steps in the department ticketing system Train customers on use of systems including software, hardware and installation. Multi-task and have excellent time management skills Understand the severity of an issue and escalate issues efficiently and appropriately. Demonstrated strong work ethic Basic Requirements: High School Diploma or equivalent and 2+ years of Technical Troubleshooting experience and/or 2+ years of customer service experience Must be able to obtain background clearance as required by government customers 2+ years of Networking Experience Preferred 2+ years of customer service experience Preferred Verbiage For Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)

Job Requirement Hardware Maintenance Troubleshooting Network Diagnostics Root Cause Analysis Network Experience Reach Out to a Recruiter Recruiter Email Phone Deepak Arya deepak.arya@collabera.com

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