Technical Support Engineer

New Today

What's the role? This position ensures internal and external customers receive quality answers to technical inquiries regarding the use and/or application of Hilti Anchor and Direct Fastening (DF) products, and creates engineering product submittals for field personnel to facilitate the sale of these key products. Who is Hilti? At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers with innovative solutions that impact the buildings, roads, and infrastructure people rely on every day. Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day. What does the role involve? Provide technical sales support through telephone and email related business. Create engineering product submittals for field personnel to facilitate the sale of key products. Meet assigned deadlines for project assignments. Remain current in the knowledge of building codes relative to the application of Hilti Anchor and DF products. Understand and apply approvals and listings for Hilti Anchor and DF products correctly in verbal and written communication with customers. Provide engineering support through the composition of letters regarding the application of Hilti products for external customers. Collect customer data and provide leads to Field Engineers to maximize coverage and penetration in the field. Provide Field Engineers with corporate support and relevant product information. Complete defined projects (presentation and content development, small projects, and other engineering assignments) to support Hilti Field Engineers and sales personnel. Provide Field Engineer territory coverage as agreed with Market Organization (MO) Technical Service management. Protect Hilti from liability exposure through sound engineering judgment. Perform additional duties as assigned. Hilti North America has ranked on Selling Power's list of Best Companies to Sell For 19 consecutive years. What do we offer? In addition to a competitive base salary and bonus potential, we offer a comprehensive benefits package including paid time off, health & wellness programs, paid family leave, educational reimbursement, 401(k) matching, medical/dental/vision coverage, and more. We support your professional development through hands-on training, ongoing education, mentoring, leadership programs, and international assignment opportunities in over 120 countries. What you need is: Bachelors Degree in Engineering or Engineering Technology (Civil, Structural, or Mechanical preferred). Minimum 2 years engineering experience. Effective communication skills with engineers, architects, contractors, and Hilti personnel. Ability to organize and utilize large reference information in various formats. Strong problem-solving skills. Ability to work effectively in teams. Ability to read and understand blueprints, specifications, and documents. Proficiency in Microsoft Word, Excel, and PowerPoint. Adverse Working Conditions: Walking on construction sites, climbing scaffolding, ladders, and stairs. Exposure to heat, cold, noise, and other site conditions. Safety Equipment Required: Hardhat, safety vest, glasses, gloves, steel-toe boots, and long pants. Physical Requirements: Walking, climbing, and lifting up to 65 pounds. Why should you apply? Join a vibrant, innovative team and make a real impact from day one. Hilti is committed to diversity and equal opportunity employment. #J-18808-Ljbffr
Location:
Plano, TX, United States
Category:
Computer And Mathematical Occupations

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