Role

Ready to become a crucial part of a market-leading solution provider in network solutions? You’ll have the opportunity to join this dynamic team as a Technical Support Engineer, delivering expert technical support to customers worldwide. From conducting lab and field trials to providing level 3 support, you’ll play a key role in validating solutions, winning projects, and ensuring customer satisfaction. Why join them? Be at the forefront of layer 1, 2, and 3 network solutions as a part of their market-leading team. Enjoy a diverse and challenging role, working with cutting-edge DWDM technology and solving complex networking issues. Benefit from a competitive full-time base salary, along with medical, dental, vision, and 401k packages. If you’re interested, apply here! • Lab and field trials at their premises and/ or at customer facilities. • Write test plans and ensure their execution with the customer • Write and support methods of procedures. • Supporting Customers and/or Contractors’ installations, commissioning and acceptance testing of their DWDM networks. • Provide formal and hands-on training to customers on their transport products (transport platform and network management) • Provide technical customer support by mail, phone or their website incl 24/7 coverage. • Register support requests in their support trouble ticketing tool and ensure follow-up until ticket closure. • Open RMAs and ensure RMAs follow-up. DWDM RNAs CCNA Layer 1, 2 & 3 escalation Dark Fiber SONET OTN Strong office 365 skills $80k-$100k Medical, dental, vision, 401k, PTO