Job Summary: We’re seeking a passionate, experienced Technical Support Engineer to deliver exceptional enterprise-level support. This role goes beyond traditional support. It’s an opportunity to shape product direction, collaborate with industry-leading partners and work with cutting-edge technology in data management . If you thrive in a dynamic environment, take pride in helping customers succeed, and want to make a measurable impact, we want to hear from you. Key Responsibilities: Serve as a trusted advisor to Komprise customers by delivering expert-level support with professionalism and urgency. Troubleshoot and resolve complex technical issues across Linux, networking, NFS/SMB protocols, and Windows Active Directory. Reproduce customer environments to isolate issues, create bug reports, and collaborate with engineering teams to drive resolutions. Contribute to support documentation and participate in forums and online communities to assist users in real time. Stay up-to-date on Komprise features and architecture , and provide feedback to shape future releases. Mentor junior team members and foster a collaborative team environment. Engage with Product Management and Engineering to influence roadmap based on customer insights. Qualifications: At least 5+ years in a Technical Support role , supporting enterprise software or SaaS products. Strong problem-solving skills and technical expertise in Linux, networking, NFS/SMB protocols and Active Directory . Excellent verbal and written communication skills , with the ability to simplify complex topics. Comfortable working in a fast-paced, agile environment with frequent product updates. Scripting experience in Shell or Python (a strong plus). Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience). Outgoing personality with a passion for helping customers and collaborating with partners. Bonus : Experience with VMware, cloud platforms (AWS, Azure, GCP, IBM Cloud), or hybrid storage environments. Why Join Us? Make an impact in a fast-growing tech company where your voice matters. Work on innovative data management solutions with a passionate, tight-knit team. Enjoy a culture that values curiosity, continuous learning, and customer success. Interested? We’d love to hear from you! Email india_careers@komprise.com and tell us why Komprise is the right place for your next career step.

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