Systems Administrator (Windows)

TEKsystems seeks a Systems Administrator (Windows) to provide customer support and technical assistance to users supporting a Research, Development, Test and Evaluation Program in Dahlgren, VA at the Naval Surface Warfare Center Dahlgren Division (NSWCDD). The Systems Administrator will be responsible for:

• Answering questions about installation, operation, configuration, customization and usage of assigned products installed on Windows 10 Computers.
• Applying advanced diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Specific support consists of troubleshooting hardware, software, and network related issues encountered by users.
• Hardware support includes, but not limited to Intel x86 based PCs, overhead projectors, soft boards, telecommunications, laser and inkjet printers, scanners, and Common Access Cards (CAC).
• Software support includes, but not limited to Windows operating systems currently supported by Microsoft, Microsoft Office Suite, and various specialty engineering and scientific development tools.
• Installation of new software releases, system upgrades, evaluation and installation of patches and to resolve software related issues and Information Assurance Vulnerabilities (IAVs).
• Systems Administrator will coordinate with the Corporate IT Help Desk to maintain the established Incident Tickets and Change Request process to track support using Remedy.
• Assist with the maintenance and monitoring of the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance.
• Maintain and develop IT related procedures required to support the organization.
• Support also includes working with the organizations Information Assurance Officer (IAO) for achieving system accreditation.
• Provide recommendation to future IT needs of the organization.
• Maintain data files and monitors system configuration to ensure data integrity.
• Assist in the preparation of a monthly progress and status report.

In accordance with Executive Order 14042: Ensuring Adequate COVID Safety Protocols for Federal Contractors, candidates should be aware that they may be required to have received or be willing to receive the COVID-19 vaccine by date of hire. All job offers in connection with a covered contract may be contingent upon providing proof of vaccination prior to your anticipated start date.

A minimum of three (3) years of professional experience. Demonstrates strong troubleshooting skills along with strong analytical and problem solving skills. Must have the ability to multi-task and assist others to resolve IT related issues is essential. Must have knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment. Requires a strong understanding of current Microsoft supported Windows operating systems. An understanding of Linux operating systems is desirable; but not required. Requires a high level of competency in both written and oral communications skills is strongly desired with ability to work in a team environment. DoD Directive 8570.1 Information Assurance Technical Level II certification required (i.e., Security+ CE, GSEC, SSCP, or CCNA-Security). Familiarity with the Department of Defense (DOD) networking and security accreditation processes and procedures is required. A working knowledge of Windows Active Directory is required. A working knowledge of current Security Technical Implementation Guides (STIGs) and Risk Management Framework.