Exciting Opportunity: Service Technician - Liverpool - Office based, 5 days per week. We're recruiting on behalf of a reputable client for a skilled Support / Customer Services Technician to join their Liverpool-based team. If you're passionate about resolving technical challenges and providing outstanding customer support, this role might be your next move. What You'll Be Doing Act as the first point of contact for IT-related queries via phone, walk-ups, and the ITSM portal Deliver excellent support across hardware, mobile devices, meeting rooms, printing, and corporate systems Perform regular system checks and hardware provisioning/replacement Escalate, manage and resolve incidents with precision and professionalism Collaborate across teams and suppliers to fulfil requests Conduct visits to data centre locations as needed What You'll Bring Strong background in customer-facing IT support Expertise in Windows OS, Office 365 admin, and Active Directory Skilled with remote support tools and technical troubleshooting Familiar with networking fundamentals, firewalls, and TCP/IP Experience supporting mobile devices in MDM/BYOD setups Proficiency in Microsoft Teams and Office suite Top-tier documentation and problem-solving skills Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you. PandoLogic. , Location: Liverpool, NY - 13088