Job Title: Support Specialist

Location: Easley, SC

Department: Information Technology

Reports To: VP of IT

Job Summary: The Support Specialist is responsible for providing comprehensive technical support and maintenance services for all IT-related equipment at Patriot Hospice. This role involves ensuring the proper functioning of laptops, desktops, phones, printers, servers, routers, switches, firewalls, and other networking equipment. The Support Specialist plays a crucial role in maintaining the technology infrastructure and providing excellent support to staff, enabling them to deliver high-quality care.

Key Responsibilities:

• IT Equipment Installation and Setup:

• Install and configure laptops, desktops, printers, phones, and other IT equipment for staff use.

• Set up and maintain servers, routers, switches, and firewalls.

• Maintenance and Repair:

• Perform routine maintenance on IT equipment to ensure optimal performance.

• Diagnose and repair hardware and software issues promptly.

• Upgrade and replace hardware components as necessary.

• Technical Support:

• Provide first and second-level technical support and assistance to hospice staff for all IT-related issues.

• Troubleshoot and resolve problems with software, hardware, and network connectivity.

• Assist with user training on IT systems, software, and best practices.

• Network Administration:

• Monitor and maintain network infrastructure, including routers, switches, and firewalls.

• Ensure network security and compliance with IT policies.

• Assist with network troubleshooting and optimization.

• System Administration:

• Manage and maintain user accounts, permissions, and access rights.

• Ensure proper configuration and deployment of IT systems and applications.

• Support and maintain IT infrastructure for both on-site and remote staff.

• Orientation and Staff Training:

• Conduct IT orientation sessions for new hires to familiarize them with the organization's technology systems and protocols.

• Develop and deliver ongoing training programs for staff to ensure they are proficient with IT systems and tools.

• Create and update training materials, user guides, and documentation to support staff education.

• Documentation and Reporting:

• Maintain accurate records of IT installations, maintenance, and repairs.

• Document and report any recurring issues or major repairs to the VP of IT.

• Ensure compliance with IT policies and regulatory standards.

Qualifications:

• Associate's degree in Information Technology or related field; or equivalent technical training/certification.

• Previous experience in IT support or related roles.

• Strong technical, troubleshooting, and analytical skills.

• Experience with hardware and software maintenance.

• Knowledge of network and system administration.

• Excellent communication skills and ability to train users.

• Valid driver’s license and reliable transportation.

Physical Requirements:

• Ability to lift and carry up to 50 pounds.

• Frequent standing, walking, and bending.

• Ability to travel to different hospice locations as needed.

Work Schedule:

• Monday through Friday, with occasional on-call duties as needed.

Benefits:

• Competitive salary

• 401(k) plan

• Health, dental, and vision insurance

• Paid time off and holidays

• Continuing education opportunities