Specialty Testing Customer Service Support Representative, Billing (REMOTE)

At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives!

Labcorp Specialty Testing team has an exciting career opportunity for a Customer Service Support Representative. Reporting to the Specialty Testing Customer Service Support Supervisor, this fast-paced work-from-home position is part of a dedicated team responsible for providing assistance to patients and clients to better understand health insurance coverage, cost and payment options and to answer billing questions over the phone.

Responsibilities:

Ability to work in a high call volume environment, averaging ~75 calls per day from patients, doctor’s offices and/or private insurance carriers

Ability to research and communicate complex information in a clear/concise manner

Ability to navigate and work on multiple systems/websites simultaneously.

Provide assistance to clients and patients,regarding any questions or inquiries related to insurance coverage, financial responsibilities, and/or billing

Collaborate with other departments to resolve reimbursement opportunities

Receive and process credit card payments over the phone, adhering to PCI compliance protocols

Initiate payment plans for patients for outstanding balances

Document telephone conversations clearly and accurately in the respective systems

Update and maintain records in the billing system, including the review of accounts, payment collections and case note

Maintain patient confidentiality and adhere to HIPAA guidelines/regulations

Assist with other duties as assigned

Qualifications:

Associates degree with at least1+ yearprior relevant work experience OR High School diploma/GED equivalent with at least 3 +years of relevant work experience

Prior Healthcare experience strongly preferred with strong preference given to professional medical billing and collection practices

Ability to interpret and apply understanding of insurance explanation of benefits (EOB) strongly preferred

Previous customer service experience handling high call volume strongly preferred

Medicare/Medicaid billing experience preferred

Knowledge of CPT and ICD10 codes strongly preferred

Experience with Laboratory Billing and Laboratory Information System (LIS) preferred

Working knowledge of prior authorization preferred

Understanding of Women’s Health & Genetics Moms Helping Moms of Tomorrow processes preferred

XIFIN experience preferred

Bilingual in English and Spanish preferred       **                                                                                                                                              **

**Other desired skills:         **

Excellent verbal and written communication skills

Ability to follow established program protocols and procedures

Ability to review large amounts of data for accuracy

Must be organized and detail-oriented

Computer proficiency - MS Windows, MS Office, and database experience

**                                                                                                                                               **

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer

Remote Technical Requirements:

Internet speed of at least 50 megabytes per second

Ability to connect equipment to router/modem with Ethernet cord

Equipment cannot be connected through Wi-Fi or satellite internet

Application window closes: 7/15/2025

Pay Range: $ 15.50-$19.00 per hour

Schedule/Shift: Monday-Friday 8:30am-6:00pm EST

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. ** ** For more detailed information, please ** ** click here (https://careers.labcorp.com/global/en/us-rewards-and-wellness) .

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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