Join Our Team

In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America's Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America's Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what it's like to work at "one of the best places to work in the metro Atlanta".

About this Position

The Customer Service Specialist is responsible for handling complex life insurance issues for both agents and clients. They are strong in managing relationships, taking ownership of issues, and are results oriented. In addition, they must serve as role models to other employees and serve as leaders within their department. They must be flexible, open to new ideas, and able to develop and promote new processes and work flows.

Responsibilities & Qualifications

Acts as a subject matter expert in all areas of Life Insurance Operations Answers telephone and email inquiries for both the Field and Home Office employees Identify trends and opportunities for quality improvements Well versed in risk management, ensuring that decisions made uphold Primerica's reputation and values Conducts training for current and new associates as needed Remains current on all policies and procedures Handles calls of greater complexity that could be one-off exception processing Researches complicated issues and responds to agents and clients Protects the company's authority to do business by complying with legal and ethical standards, policies and procedures Makes operations decisions guided by policies in nonstandard situations that may impact a range of activities Able to effectively handle escalated inquires and exercise a higher level of discretion in raising to supervisory level when needed MINIMUM QUALIFICATIONS Experience with Office programs. Specifically: PowerPoint, Excel, and Access Use unconventional thinking to initiate and support company objectives Ability to work under deadline pressure in a high volume, fast-paced environment Ability to effectively delegate, give clear directions and initiate projects Ability to meet deadlines for several simultaneous projects Able to approach tasks with an innovative mindset 12 excellent monitoring assessments of 95% or above in prior 12 months Excellent writing, verbal, and presentation skills Excellent organizational skills Proven role model to other employees Ownership mentality High speed internet FLSA status: This position is exempt (not eligible for overtime pay): No

Our Benefits: Day one health, dental, and vision insurance

401(k) Plan with competitive employer match

Vacation, sick, holiday and volunteer time off

Life and disability insurance

Flexible Spending Account & Health Savings Account

Professional development

Tuition reimbursement

Company-sponsored social and philanthropy events

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.

At Primerica, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.