The Sewell Family of Companies is in search of an experienced Service Manager to join our service team. As a Service Manager, the individual will manage the service team, ensure exceptional customer service, maximize service revenue, maintain high service quality standards, and improve customer satisfaction. The individuals expertise in automotive service operations, team leadership, and customer relations will be instrumental in ensuring the smooth and efficient functioning of our service department. In addition to the service manager's job responsibilities, the individual must be able to work effectively in a team environment and communicate effectively to contribute to our commitment of delivering exceptional service to our guests.

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Career Growth Opportunities

Retirement Plan

Roles and Responsibilities:

Perform yearly evaluations to assess performance and suggest compensation plans and modifications

Understand and monitor the service section of the dealerships financial statement

Assure proper repair order flow to satisfy warranty/dealership/business requirements

Monitor the effective labor sales rate on a continuous basis

Collect accounts receivable for service work

Generate and continually strive to increase labor sales

Set individual and total shop sales objectives

Plan and execute an ongoing service advertising program

Monitor repair order trends, such as number of repair orders completed, number of items per repair order, dollar sales per repair order, dollar sales per service advisor, etc.

Ensure that proper service sales techniques are being used

Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly

Determine staffing requirements

Monitor dispatching to maximize efficiency of shop

Ensure that all the necessary shop equipment is in proper and safe working condition

Obtain and maintain control of the special tools necessary for the repair and service of the vehicles

Keep abreast of new equipment and tools and recommend purchases

Review flat rate flagging practices on a periodic basis

Break down estimates into labor and parts before job is started so that repair technicians are aware of time allowances. Ensure that customers service files are up-to-date and are readily available for reference

Follow up on parts department orders to ensure availability

Quality-check completed jobs

Ensure that all required technical publications, periodicals, bulletins, etc. are obtained, kept up-to-date and properly maintained

Review technical bulletins and distribute them to appropriate technicians

Stay up to date on product changes and new products

Understand, keep abreast of and comply with federal, state and local regulations that affect service operations

Understand the manufacturer's warranty policy and procedures

Enforce factory policy and procedures

Monitor, control and collect warranty receivables to comply with factory policies and procedures and allow for a positive cash flow and management and funds for the dealership

Ensure that the work areas and customer waiting area are kept clean

Maintain a high level of shop cleanliness, equipment repair and general shop appearance

Schedule preventative maintenance of shop equipment

Monitor the location and care of shop tools

Organize and maintain use of the service departments designated parking areas

Analyze and eliminate practices that waste supplies, utilities, space and time

Represent the dealership in cases of emergency involving the service department or as directed by dealership management

Attend training classes as directed by management

Schedule: Monday through Friday 7 am. 6 pm., Saturdays 8 am. 5 pm.

Skills and Requirements:

High school diploma or the equivalent

Five years of experience in the luxury automotive repair industry

College degree and factory training credentials

Two years of supervisory experience

Excellent communication, supervisory and management skills

Ability to operate the department at a profit according to dealership guidelines

Proficient knowledge of dealership computer systems

Must have a valid drivers license and acceptable driving record, complete background screening, and provide all government I-9 requirements

Must be a team player with impeccable honesty and integrity

Must maintain a high level of professional personal appearance and conduct