Service Advisor
New Today
We do not have a service advisor position currently available, however feel free to apply, and should a position ever open up, we will be sure to reach out in the future.
The right candidate will have a dependable work ethic, a good attitude and an outgoing personality. Must be willing to submit to a background check and drug test. We offer an excellent salary and month end bonus based on experience.
DESCRIPTION
Determine customer's initial expectations of service visit and need for scheduled maintenance
Recommend vehicle repair and maintenance to customer based upon initial customer request, customer explanation, management direction, vehicle operation, manufacturer guidelines and online resources
Promote sale of products and services mutually beneficial to customer and store
Communicate effectively with service technicians and management about ordered maintenance and repair work
Assign time to each job based on customer labor time guide designated by management
Follow up to verify customer satisfaction
Build relationships with customers to promote repeat and referral service business. Requirements
Automotive experience required
Sense of urgency to ensure quality, customer satisfaction and profitability
Winning attitude and excellent sales and customer-service skills
Strong work ethic and ability to thrive in a fast-paced environment
Strong desire to be successful and provide excellent customer service
Well-organized and ability to multi-task to maintain work flow and customer satisfaction
QUALIFICATIONS
Minimum high school diploma or GED equivalent required
Broad knowledge of new vehicle technologies
Excellent customer service skills
Ability to be analytical and multi-task
Strong written and communication skills
Consistent and stable work history
Valid driver’s license and clean driving record
Professional appearance and work ethic
Positive attitude, excellent communication and sales skills and strong focus on customer satisfaction
At Lawrence Chevrolet, the qualities of those we hire are based on our following core principles:
Put the customer's best interest at the forefront of all we do.
Conduct all customer and employee interactions with honesty and integrity.
Contribute to a safe, harassment-free work environment.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
- Location:
- Mechanicsburg
- Category:
- Automotive