Service Advisor

New Yesterday

Job Summary: An automotive service advisor acts as the bridge between customers and technicians. They ensure customers understand the services being performed, provide accurate cost estimates and maintain high levels of customer satisfaction. The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.
About us
Mercedes-Benz of North Haven is apart of the Mauro Motors Automotive Group, a family owned and operated automotive company that has been in business for over 3 decades and known as the experts in Connecticut for the Sales and Servicing of German Luxury Vehicles and Quality Pre-Owned Cars and Trucks. At Mauro Motors, with over 300+ employees, we know that our people and collectively, our team(s), combined with upholding our core values, are the elements that will set us apart from our competition and lead the company towards growth and prosperity. Our mission at Mauro Motors is to build a great company, with great people, that generate great results. We firmly believe that to achieve this, we must follow, maintain, and protect the Mauro Motors Core Values, set forth below:
We Strive to Be Excellent
We Win
We are Persistent and Consistent
We Understand the Value of Reputation
We are Team Oriented
We Collaborate and Communicate
We Care About Our People
Benefits
Industry Leading Competitive Pay Plans (We Grow, You Grow)
Performance Bonus Plans
Full Medical Benefits (Health, Dental, Vision)
PTO Policy up to 3 Weeks per Year
Sick Leave
401(k) Matching Plan – up to $5,000 dollar for dollar match per year
Industry Leading Training – live onsite, offsite, and virtual
Employee Discount (Sales, Service & Parts)
Service Advisor Responsibilities:
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Service Advisor Requirements:
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Apply
Location:
North Haven, CT, United States
Category:
Installation, Maintenance, And Repair Occupations

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