1 month ago Be among the first 25 applicantsCGS Federal (Contact Government Services) provided pay rangeThis range is provided by CGS Federal (Contact Government Services). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$72,895.00/yr - $105,293.00/yrEmployment Type: Full Time, Senior-levelDepartment: Information TechnologyCGS is seeking a Senior User Support Specialist to join our team in supporting a wide-ranging technical support initiative for a large Federal agency.CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.Skills and attributes for success:Setup, monitor, train, troubleshoot, diagnose, and resolve issues with web conferencing tools including but not limited to: (a) Zoom.gov (b) Skype for Business (c) WebEx (d) Team Meeting (e) Adobe Connect Qualifications4+ years demonstrated ability to set up and disable Zoom.gov accountsDemonstrated ability to train over 100 users in all aspects of Zoom.gov useDemonstrated ability to diagnose issues with Zoom (audio/video; links, etc)Demonstrated ability to resolve issues with Zoom4+ years of demonstrated experience in training over 100 users in all aspects of Skype for businessTroubleshooting all technical issues with users including but not limited: to audio/video issues and resolving issues4+ years of demonstrated experience in setting up and monitoring WebEx training (troubleshooting technical issues with users and resolving issues)4+ years of demonstrated experience in all aspects of Adobe Connect (to set up, monitor meetings, train users, troubleshoot issues, and resolve issues4+ years of demonstrated experience in setting up Team Meetings; training over 100 users on Team Meetings; troubleshooting technical issues; and resolving issuesQualifications:Must have an undergraduate degreeCertified trainer in web conferencing (Zoom.gov, Adobe Connect, Skype for business, WebEx)Must be able to describe differences between basic and licensed accounts, and the advantages and disadvantages of each platformMust be a US Citizen upfrontMust be able to obtain a Public Trust security clearanceOur commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.We care about our employees. Therefore, we offer a comprehensive benefits package.Health, Dental, and VisionLife Insurance401kFlexible Spending Account (Health, Dependent Care, and Commuter)Paid Time Off and Observance of State/Federal HolidaysContact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Join our team and become part of meaningful government innovation!Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.comSeniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesHospitality, Food and Beverage Services, and RetailReferrals increase your chances of interviewing at CGS Federal (Contact Government Services) by 2xSign in to set job alerts for “User Support Specialist” roles.User Support & Junior Systems AdministratorSouth San Francisco, CA $70,000.00-$100,000.00 1 month agoSan Francisco, CA $78,500.00-$102,500.00 3 days agoDatabase Administrator and Support SpecialistSan Francisco, CA $90,000.00-$160,000.00 2 weeks agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr