Description Senior Director, Information Technology Are you excited about a new and exciting opportunity? Do you have a passion for working with families and individuals in need of healthcare, housing, and community support services? Are you interested in working for a mission-driven and innovative organization? Well, look no further! At Community of Hope, we envision Washington, DC, where everyone is healthy, housed, and hopeful. If you are ready to make a positive difference in the community, this position is for you! Our mission: To improve health, end homelessness, and partner with communities to make Washington, DC more equitable. Our Approach and Values: We celebrate people’s strengths and acknowledge the impact of trauma on people’s lives. We embrace diversity, welcome all voices, and treat everyone with respect and compassion. We lead and advocate for changes to make systems more equitable. We strive for excellence and value integrity in all that we do. Position Summary: The Senior Director, Information Technology is accountable directly to the Vice President of Finance and Operations. The position provides leadership and accountability for infrastructure, networking, cybersecurity, and enterprise applications, with supervisory oversight of IT operations and vendor partners. This is a full-time position, based out of SW, DC. The salary range for this position is $140,000 - $150,000 and the offer amount is determined by the candidate's education, qualifications, and experience. Indeed provides its own estimated salary calculator and is not affiliated with COH’s range. Highlighted Duties and Responsibilities: Oversee all IT systems and infrastructure, including servers, cloud platforms, cybersecurity, Microsoft 365, phones, and clinical/business applications. Manage critical systems and backups, monitor infrastructure alerts, and ensure continuity through strong redundancy and failover practices. Guide risk management by proactively identifying vulnerabilities, escalating issues, and implementing controls for devices, data access, and remote connections. Lead implementation of new technologies and upgrades, ensuring alignment with organizational priorities and staff experience. Partner with Health leadership to ensure clinical tools (e.g., EHR, referral systems) support proactive, data-informed care and population health goals. Prepare and manage the IT budget in coordination with the VP of Finance and Operations, ensuring investments reflect cost-effectiveness, interoperability, and evolving standards (e.g., TEFCA, FHIR). Communicate IT strategy clearly across departments and ensure adoption through ongoing collaboration, training, and cross-functional engagement. Provide regular check-ins, real-time feedback, and timely performance evaluations; identify and support professional development opportunities. Requirements Bachelor’s degree in Health IT, Computer Science, or a related field required. Master’s degree in a relevant field preferred. 10+ years of progressive I leadership, including 5+ years in Health IT, EHR, or clinical technology required. Familiarity with Health Information Exchanges (e.g., CRISP, PRISMA) and emerging interoperability standards preferred. Experience with eClinicalWorks, Microsoft 365, Sage Intacct, and network/system architecture preferred. Strong track record aligning IT strategy with clinical workflows, compliance, and cybersecurity. Experience managing enterprise systems, infrastructure, and vendor partnerships. Strategic thinker and hands-on leader with excellent communication, collaboration, and problem-solving skills. Deep understanding of HIPAA/HITECH and IT security standards. Ability to manage multiple priorities, meet deadlines, and handle sensitive information with discretion. Experience in nonprofit or mission-driven healthcare environments preferred. Strong understanding of IT policy development and implementation preferred. Willingness to be on-site full-time and respond to critical IT issues after hours. Ability to travel between DC-based service locations as needed. In relation to remote work versus on-site expectations, this position is classified as the following: On Site: A majority or all of the position is required to work on-site with regular presence across our service locations. Remote work of up to one day per week may be available once systems and operations stabilize. At COH, we prioritize the following well-being and work-life balance-centered benefits: Remote work opportunities are available for many, but not all, of our roles, promoting a culture of work-life balance. 8-hour workdays, which include a paid lunch 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service, 25 after 10 years of service, and 30 after 15 years of service), and 12 days of paid sick leave on an annual basis Annual performance-based raises, up to 5% of your annual pay National Health Service Corps (NHSC) and DC Health Professional Loan Repayment Program (DCHPLRP) participants Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30+ promotions each year Ongoing internal leadership training for supervisors Ongoing well-being activities, culture compact activities and training, and trauma-informed care initiatives and training Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield Life insurance, short-term disability, and long-term disability insurance 403(b) Retirement Plan Flexible Spending Accounts for medical and dependent care reimbursable expenses And much more! About Us: Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For 45 years, we have provided healthcare, housing, and community support services to make Washington, DC more equitable. As a Federally Qualified Health Center, we provide medical, dental, emotional wellness, and care coordination services for the whole family at three locations in DC. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. In 2024, Community of Hope provided about 50,000 medical visits, 6,300 dental visits, and 17,000 behavioral health visits for about 16,000 patients. Community of Hope is also one of the largest providers of homelessness prevention and housing services for 1,600 households—1,384 families and 220 individuals—experiencing homelessness in DC. Community support through Family Success Center, our WIC nutrition centers, and perinatal care coordination for pregnant people experiencing homelessness reach hundreds more families. We believe that everyone in DC can be healthy, housed, and hopeful. In 2025, we were selected as one of The Washington Post 150 Top Workplaces. This is the 8th time we've been selected since 2014 based on feedback from our staff. To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: hr@cohdc.org Phone: 202-407-7747. Community of Hope is an equal opportunity employer.

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