At T-Mobile, we prioritize YOU! Our Total Rewards Package ensures that our employees receive the same exceptional care we extend to our customers. Every team member benefits from a competitive base salary, comprehensive compensation package, and multiple opportunities for wealth building, including stock grants, an employee stock purchase plan, a 401(k), and free access to money coaching year-round. Join us and be part of an UNSTOPPABLE team! Job Overview As a Mobile Associate, you will become a vital member of a Retail Team of Experts, embodying the T-Mobile brand and energizing our customers about our products and services. With your passion for technology and commitment to providing exceptional customer experiences, you will thrive in our dynamic environment. Your role involves building strong relationships with customers and gaining expertise to prepare for advancement to the Mobile Expert position. You will undergo comprehensive training as a new employee. Job Responsibilities: Enhance customer service and sales skills while delivering a top-notch customer experience by: Assisting customers in seamlessly continuing their shopping journey, whether online, through Customer Care, or in-store. Understanding individual needs and providing hands-on demonstrations of our latest technology. Collaborating with customers to uncover personalized solutions beyond basic devices and service plans to keep them connected to what they love. Approaching service and sales interactions with professionalism, empathy, and integrity.

Become proficient in digital tools to demonstrate: Our superior coverage in customer neighborhoods and the advantages of T-Mobile’s services. Why T-Mobile is the best choice for staying connected and enjoying unlimited possibilities.

Foster relationships with T-Mobile staff across various channels to: Collectively enhance the customer experience and resolve issues for a seamless interaction. Identify and refer small business leads. Support team initiatives and promote an inclusive environment.

Education and Work Experience: High School Diploma/GED (Required) 6 months of customer service or sales experience, preferably in a retail environment (Required) Knowledge, Skills and Abilities: Genuine passion for advocating for customers and connecting with them in a fun and authentic way (Required) Strong competitive spirit and proven success in a fast-paced sales environment (Required) Willingness to collaborate and learn alongside peers while serving customers and providing effective solutions (Required) Able to balance customer needs with performance goals (Required) Licenses and Certifications: At least 18 years of age Legally authorized to work in the United States Travel: Travel Required: No DOT Regulated: DOT Regulated Position: No Safety Sensitive Position: No Hourly Base Pay: $17.50 Within your first 90 days at T-Mobile, you'll receive on-the-job training and eligibility for incentive pay upon completing training milestones. Upon completion, you'll promote to the Mobile Expert role, becoming eligible for an annual incentive target of $18,000/year. All T-Mobile employees are guaranteed to earn a minimum of $20/hour, inclusive of base pay and incentives. Additionally, every employee qualifies for an Annual Stock Grant. At T-Mobile, our benefits reflect our commitment to each other as One Team! Both full-time and part-time team members enjoy the same benefits when eligible. We offer a comprehensive benefits package that includes medical, dental, and vision insurance, a flexible spending account,401(k), stock grants, paid time off, and up to 12 paid holidays. Other benefits include paid parental leave, family support, tuition assistance, disability coverage, and more. Eligible employees can receive discounts on mobile services and home internet. Never stop growing! At T-Mobile, we believe in mutual growth, providing a playground of possibilities for your career advancement. By applying, you are investing in your growth alongside our values, and we celebrate your ambition. You're unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to age, race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, or any other characteristic protected by law. We foster a diverse and inclusive workplace. If you require accommodation during the application or interview process due to a disability, please inform us, and we will be happy to assist.