Salary : $37,538.28 - $50,285.56 Annually Location : Alexandria, VA Job Type: Full-Time Job Number: 2026-00071 Department: Recreation Parks & Cultural Activities Division: RECREATION SERV Opening Date: 08/11/2025 Closing Date: 8/25/2025 11:59 PM Eastern Bargaining Unit: N/A

Recreation Leader II- Front Desk

Full time Position

The City of Alexandria is in northern Virginia and is bordered by the District of Columbia (Potomac River), Arlington and Fairfax counties. With a population of approximately 150,000 and a land area of 15.75 square miles, Alexandria is the seventh-largest city in the Commonwealth of Virginia. Alexandria has a charming waterfront and is a unique and historic place to live and work. About one-quarter square miles in the city have been designated as a national or local historic district. We proudly embrace our rich history and seize the endless opportunities that lie ahead. If you are interested in working for the vibrant City of Alexandria, we invite qualified candidates to apply for our Recreation Leader II- Front Desk position.

Overview

In pursuit of service excellence, the Recreation Leader II will provide exceptional internal and external customer service and intermediate technical level administrative support work to the recreation center and the operation. As the first point of contact to the facility, primary responsibilities entail greeting patrons, processing facility reservations, registering patrons for programs and activities, and processing payments. The successful candidate will professionally and accurately perform the assigned duties, within the limits of established policies and procedures.

Major areas of responsibility include: Professional Customer Service (40% of position/16 hours per week)

Demonstrate a courteous, helpful, and positive attitude to ensure customer satisfaction. Greet and welcome patrons warmly into the facility. Professionally answer, screen, and forward incoming calls. Exhibits polite and professional communication via phone, e-mail, and mail. Communicate accurate information to patrons interested in facility rentals and activities. Respond within 24 hours to all inquiries regarding rentals, programs, and classes with accurate information. 2. Operations and Administrative (30% of position/12 hours per week) Lead or oversee administrative projects. Provides administrative support to ensure efficient operation of center. Perform operational functions such as processing paperwork, responding to customer service inquiries, record-keeping, program, processing class registration, and cash handling. Maintain and reconcile financial transactions. Process registrations and facility reservation requests via telephone, walk-in, on-line, and mail. Trains contingent front desk staff on RecTrac, and customer service techniques. Maintains supplies inventory by checking supplies to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies. Order office supplies and research new deals and suppliers. 3. Program Marketing & Advertising (20% of position/8 hours per week) Create a welcoming environment by greeting patrons upon arrival. Answer inquires with accurate information within 24 hours. Decorate the bulletin boards, proactively market programs to patrons, and advertise special events. Festively decorate the lobby area within two weeks of the upcoming holidays or season. Maintain information and brochure displays and event signage. Maintain accurate program information on the registration network. Share financial assistance information with patrons. Ensure accurate information is posted throughout the facility. Contribute to the planning, developing, and implementation of recreational activities, programs, and special events. 4. Other (10% of position/4 hours per week) Manages and prioritizes multiple tasks and assignments. Helps organize and work community events. Participate in department meetings and training as required. Participates in staff meetings, in-service trainings, sessions, and workshops. Contributes to team effort by accomplishing related results as needed. Perform and complete other duties as assigned by supervisor. Performs related work as required.

What You Should Bring

Each member of our team is accountable for the exceptional delivery of services to the community. You will work to meet the recreation needs of our community. You will provide registration and customer service support to the Charles Houston Recreation Center in the areas of reception, customer service, data processing, program statistics, financial reports, and accounting functions. To best serve in this position, you should have good knowledge of the social and recreational sciences, including the theory, principles, and practices of recreation. To best serve in this position, you should have strong organizational skills and be proficient with computers. You must be able to communicate effectively in writing and orally with a diverse group of individuals. You should be able to provide exceptional customer service that exceeds customer's expectations. You should also be available to work various hours, Monday through Friday, 8:45 a.m. to 5:45 p.m. and rotational weekends as needed.

Recreation Leader II Key Performance objectives: Be Responsive, Professional, Courteous and Accountable in all interactions. Plan, develop and implement structured enrichment and group activities. Actively supervise teen program participants per the code of conduct. Ensure all safety precautions and rules are followed. Actively participate in staff meetings, advisory council meetings, and in-service trainings. Manage building operations during events and complete administrative paperwork. Complete incident reports and submit them by the end of the shift. Maintain records using Microsoft programs, RecTrac software, and general filing.

About the Department of Recreation, Parks & Cultural Activities

The mission of Recreation, Parks & Cultural Activities is to enrich the City of Alexandria by creating meaningful experiences through public spaces, cultural activities, and programming. The Department's vision is to improve the well-being of every person in our community by connecting them to each other and their environment. The Department's values are Integrity, Civic Responsibility, Continuous Learning, Equity, Exceptional Customer Experiences, and Safety. The Department of Recreation, Parks and Cultural Activities received national accreditation from the Commission for Accreditation of Park and Recreation Agencies (CAPRA). National accreditation requires park and recreation agencies to meet 155 standards representing elements of effective and efficient park and recreation operations. The department has adopted the Commonwealth Centers for High-Performance Model for Organizational Excellence, practices shared leadership, and maintains clear workplace expectations.

Minimum & Additional Requirements High School Diploma and two (2) years of related experience or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities. First Aid training.

Preferred Qualifications

Knowledge of community recreation working with at-risk youth; experience working in a fast-paced, shared workspace, high customer traffic settings working with individuals of all abilities; People-oriented, patient, attentive, empathetic, excellent communication and conflict resolutionskillsandphenomenalcustomerservice;BeavailabletoworkMonday-Friday8:45a.m.to 5:45p.m.androtationalweekends&specialevents;Availabletoworkadditionaldaysthatwillprovidethegreatestbenefittotheorganization.Haveadeepdesireandinterestinworkingwithadiversepopulationdaily

Notes

This position requires the successfulcompletionofacriminalrecordsbackgroundcheckanddrugscreeningbeforeemployment. We are proud to welcome you to explore the City of Alexandria's excellent benefits and programs! The benefits referenced on this site, may be changed from time to time without notice. Temporary and some part-time positions are not eligible for these benefits. For further information, please contact the Talent Acquisition Team of Human Resources at 01

Do you have two years or more experience as an Administrative Assistant? Yes No

02

Do you possess previous experience working in a fast-paced, high-volume environment that requires multi-tasking? Yes No

03

If yes, please provide a specific example of your experience. 04

Are you proficient in MS Office? Yes No

05

Do you have experience deescalating conflicts? Yes No

06

Spelling, punctuation, sentence structure and writing are essential to this role. Are you proficient in a variety of styles, from creative to professional to technical to education and more? Yes No

07

Do you have experience working with youth in a recreational center? Yes No

Required Question