Program DirectorRemote - United StatesJR012219

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things ! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose: Honesty, Reliability, Curiosity, Collaboration, and Passion.

About the role and what you’ll be doing:

The Program Director within the Global Program Implementation department will engage in building the Ensono GPI practice, overseeing both the presale and post-sale cycles. Responsibilities include, but are not limited to, initiating and setting goals for the organization, assisting and engaging in the presale cycle to provide program governance within the deal structure, and ensuring the structure is executable. Post-sale, the Program Director will own executive communication, oversee profitability, define success criteria for programs, and support Program Managers.

This role is critical to growing the Ensono business. The Program Director is responsible for managing multiple programs in a coordinated way throughout the program lifecycle, defining overall program governance, tracking across project workstreams, defining success criteria, and ensuring overall program performance. Additionally, the Program Director works closely with all Ensono department management to ensure clear communication and requirements identification for successful deliverables.

We want all new Associates to succeed in their roles at Ensono. That’s why we’ve outlined the job requirements below. To be considered for this role, it’s important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.

Position Objectives:

Program Director supervises groups of projects, focusing on long-term business objectives

Managing the client relationship and gaining trusted advisor status

Working closely with assigned clients to ensure all business requirements and objectives are met

Manage internal communication within Ensono and the client

Financial analysis of revenue and profitability

Serving as Customer Advocate. Work closely with Ensono technical, build and implementation groups on clients’ behalf to ensure seamless delivery of the services within the program

Identifying and developing new business opportunities within existing client programs

Essential duties:

Program Management expertise in managing client workstreams regardless of location

Extracting and interpreting program deliverables from contracts or in collaboration with the Account Team

Working with the Project team to develop the project plans that align to the deliverable(s)

Provide Guidance, direction, and issue resolutions to the project team members and ensure project team members are meeting and addressing deliverables.

Identify and/or manage key programs that involve departments within Ensono, as well as between Client.

Ensure resource planning and forecasting are built into the plan

Build and manage P&L model, based on the Non-Recurring Revenue, Monthly recurring Revenue, and the cost aspects within the program

Manage and track capital expenditures

Analyze profitability of major projects

Identify, Track and maintain milestone deliverables overall program and related projects

Assist in addressing client issues pertaining to billing, AR, key deliverables and actions necessary to meet client expectations

Manage the program delivery cycle, establish clear expectations, and ensure consistent adherence to them.

Own and Manage Customers Vendors and Suppliers/Vendors for Ensono, when applicable with implementation and/or ongoing support

Assist in Creating and maintaining the plans to oversee the project management activities

Own and Manage the Customer and Ensono team members to adherence to the approved project plans and ensure any variance (scope creep) will be captured as a change

Act as a change agent – Ensure the Teams are adhering to Change Management protocols

Assist in status meetings that outline the status of deliverables, prioritization, issues, and outstanding concerns

Produce, Analysis, and Maintain monthly and quarterly reporting on deliverables status

Coordinate the client and Ensono stakeholders meeting (monthly and quarterly)

Required skills:

Key qualifications include 10+ years of work experience in Project Management in a leadership position with demonstrated evidence of the ability to manage large programs. Candidate should have strong interpersonal communication, presentation, organization, planning and project management skills and must possess initiative with strong analytical and problem-solving skills. Candidates should have a general understanding of financial structure of accounts. Applicants must demonstrate the ability to work independently and multi-task while supporting multiple client relationships. Candidate should be a team player. Technical acumen in mainframe and distributed systems.

Desired skills:

Familiarity with the operational aspects of providing complex hosting and IP services.

Mix of consulting and operational experience.

Education or Equivalent Experience:

6 – 10 year Managing complex programs and/or project

Bachelor’s Degree

PMP Certification is desirable but not required.

Why Ensono?

Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it.

We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices.

Some of our benefits include:

Unlimited Paid Days Off

Three health plan options through Blue Cross Blue Shield

401k with company match

Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts

Paid Maternity Leave, Paternity Leave, and Sabbatical Leave

Education Reimbursement, Student Loan Assistance or 529 College Funding

Enhanced fertility coverage

Wellness program

Depending on location, ability to take advantage of fitness centers

Flexible work schedule

As of the date of this posting, a good faith estimate of the current pay scale for this role is $125,000 to $162,000 annually based on a full-time schedule. Please note that placement in the range may vary based on numerous factors including but not limited to skills, experience, internal equity, and business needs. In addition to base salary, other compensation programs, depending on eligibility, include an annual bonus plan based on company and individual performance [OR] a role-based, sales-incentive plan, and an equity grant under our Associate Equity Appreciation Program.

Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.

Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found onOFCCP’s website (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .

If you need accommodation at any point during the application or interview process, please let your recruiter know or email USTalentAcquisition@ensono.com .

JR012219