ABOU T US:

We are a Twin Cities-based Technology and IT Consulting firm focused on delivering high impact solutions for complex IT initiatives for over 30 years. Our full-service organization offers support, from service desk and managed services to security, as well as management and IT consulting.

At Impact Group "We Make IT Work!" We stand by our core values: Integrity with Initiative, Modest, Fun (or "Phun"), Accountability, Caring, and Team Warriors.

POSITION SUMMARY:

This isn't just another systems admin job. The Professional Services Engineer is the top-tier technical role in our organization. The one we trust to architect, implement, and optimize complex client environments across servers, networks, security, and cloud. You'll work directly with our vCIOs, project managers, and clients to deliver bulletproof IT solutions that make our customers say, "Wow." You'll also play a critical leadership role in mentoring junior engineers, building out knowledge bases and SOPs, and helping the entire technical team level up.

Career Path: High-performing Professional Services Engineers have a clear trajectory toward Professional Services Principal Engineer, Solutions Architect, or leadership roles in the MSP and IT services industry. This role will prepare you for strategic-level architecture, client advisory, and departmental leadership positions.

This position is hybrid (in office 3x per week) and participates in On Call rotation overnights/weekends.

CORE RESPONSIBILITIES:

Be the Expert . Lead advanced system, network, and cloud design, implementation, and optimization projects for SMB and mid-market clients.

Own Complex Problems . Troubleshoot and resolve escalations from L2/L3 engineers across Windows Server, networking, M365, virtualization, and security stacks.

Drive Proactive Excellence. Perform health checks, patching, and infrastructure audits to prevent issues before they start.

Engineer the Future. Plan and execute migrations, upgrades, and greenfield deployments across multi-site and hybrid environments.

Communicate Like a Pro. Deliver best-in-class communication in tickets, emails, and phone conversations with customers and peers.

Mentor and Lead. Develop KB articles, SOPs, and documentation to guide less experienced techs. Coach team members to help them grow their careers.

Collaborate and See the Big Picture. Work cross-functionally with leadership and peers, balancing tactical execution with strategic vision for client environments.

SKILLS AND ATTRIBUTES:

Strong understanding of security best practices & hardening techniques.

Proven ability to run projects end-to-end including scoping, planning, execution, documentation.

Exceptional communication skills - written, verbal, and technical documentation.

Experience building and maintaining KBs, SOPs, and technical training materials.

Demonstrated success in mentoring and developing junior engineers.

QUALIFICATIONS:

Bachelor's degree in management information systems (MIS), Computer Science, Information Technology, or a related technical field highly preferred. Equivalent professional experience in senior systems engineering or related technical role will be considered in place of a degree.

5+ years hands-on experience in systems engineering within MSP or multi-client environments.

Expert-level skills in: Microsoft Server & Active Directory; Networking (routing, switching, firewalls, VLANs, VPNs), Cisco, Fortinet, or similar; Microsoft 365 administration & migrations; Virtualization (VMware, Hyper-V).

Relevant certifications (MCSA/MCSE, CCNA/CCNP, VCP, Fortinet NSE, etc.).

Azure and hybrid cloud architecture experience.

Experience leading project teams or owning multi-phase client initiatives.

Demonstrated track record of professional growth and success in the IT field, ideally within MSP or multi-client environments.

Advanced administration, management, and implementation experience with Microsoft 365, Azure, InTune, SharePoint, Teams, and related Microsoft cloud services.

Experience deploying, configuring, and managing cloud-managed networking solutions such as WatchGuard, Cisco Meraki, or Ubiquiti; bonus points for traditional Cisco network administration skills (routing, switching, VLANs, VPNs, and firewall configuration).

Current certifications highly preferred: Microsoft (Windows Server/Desktop, Azure), Cisco Meraki, CompTIA A+, Network+, Security+. Willingness to obtain and maintain relevant certifications required.

Proficiency in English (additional languages a plus).

Valid driver's license with an acceptable driving record.

PHYSICAL & ENVIRONMENTAL FACTORS:

Frequent use of computers, mobile devices, and standard office equipment.

Ability to remain seated or at a workstation for extended periods, with occasional movement around the office to access equipment and resources.

Occasional exposure to dust during equipment handling and recycling.

Ergonomic - Prolonged computer use and repetitive motions.

Electrical - Potential exposure to faulty cables or equipment during maintenance.

Chemical - Use of standard cleaning products or equipment fluids.

Physical - Lifting, bending, working in tight spaces, or tripping hazards from cabling.

Psychosocial - Periods of high workload, urgent deadlines, and on-call rotations (overnights and weekends).

Effective communication skills for phone, video, and written interactions with team members and clients.

We provide reasonable accommodation for employees with disabilities to enable them to perform the essential functions of the job. If you require accommodation, please let us know.

The duties, responsibilities, and activities assigned to this role may change at any time, with or without notice.

Impact Group is an Equal Opportunity Employer and prohibits discrimination based on a protected class, including race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.