Join Our Team as a Product Support Specialist!

About Us

At Energy Worldnet, Inc. (EWN), we deliver innovative technology solutions that empower our clients and support the future of the energy industry. We're looking for a detail-oriented and tech-savvy Product Support Specialist to join our Infrastructure Engineering team. If you're passionate about helping others understand technology, documenting complex systems, and improving internal knowledge processes, wed love to hear from you!

What states do we accept applications from?

Arkansas (AR)
Colorado (CO)
Connecticut (CT)
Florida (FL)
Indiana (IN)
Kentucky (KY)
Michigan (MI)
Minnesota (MN)
Missouri (MO)
New Mexico (NM)
Oklahoma (OK)
Pennsylvania (PA)
Tennessee (TN)
Texas (TX)

Please note: We do not support employment visa sponsorship (e.g., H-1B visa).

What Youll Do

As a Product Support Specialist, youll act as the internal subject matter expert on product behavior, rules, and functionality across our SaaS platforms. Youll collaborate closely with internal stakeholders and engineering teams to improve product understanding, resolve technical questions, and strengthen documentation.

Your responsibilities will include:

• Providing technical product support to internal teams by answering product-related questions and clarifying workflows and behaviors.
• Creating, maintaining, and organizing internal knowledge base content and technical documentation.
• Collaborating with engineering and QA teams to investigate, track, and communicate on product issues and anomalies.
• Monitoring internal communication channels to identify trends, recurring questions, and areas for process improvement.
• Supporting technical inquiries related to data transfers, custom use cases, and non-sprint work.
• Acting as a bridge between technical and non-technical teams, turning complex issues into clear guidance.

Note: This list is not exhaustive. Duties, responsibilities, and activities may change at any time with or without notice.

What Youll Bring

Required Skills & Experience:

• Associates degree or equivalent practical experience.
• Proven ability to learn systems, tools, and workflows quickly.
• Strong attention to detail and organizational skills.
• Ability to communicate technical topics clearly in writing and speech.
• Understanding of how web applications function from a user perspective.

Preferred Skills & Experience:

• Bachelors degree or equivalent work experience.
• Experience with tools like Jira, Confluence, or similar documentation/ticketing systems.
• Exposure to software development, QA, customer success, or technical support environments.
• Experience writing knowledge base articles or support documentation.
• Familiarity with SaaS platforms, agile workflows, and product lifecycles.
• Basic T-SQL or data querying skills.

Why Join Us?

At EWN, we offer:

Flexible Work Arrangements: Hybrid remote work with occasional travel.

Professional Growth: Gain deep technical product knowledge and collaborate across multiple departments.

Collaborative Environment: Join a culture of teamwork, transparency, and continuous improvement.

Travel Opportunities: Up to 20% travel to corporate HQ or key business locations.

Benefits (dependent on eligibility and plan selection):

• Medical, Dental, and Vision plansEWN covers upfront employee and dependent costs.
• Voluntary benefits such as life insurance, short-term disability, and supplemental coverage.
• Retirement plan with company match: dollar-for-dollar on the first 3%, and 50 cents on the dollar on the next 2%, for a total employer contribution of up to 4%.

Work Details

Location: Hybrid remote, with occasional office or field presence.
Schedule: Monday to Friday, shifts vary between 7:00 AM and 5:30 PM.
Environment: Home office with collaborative project engagement.

Ready to Support Our Mission?

Become a trusted expert in EWNs technology and make a difference in how our teams serve the energy industry. Apply today to be part of a company that values innovation, support, and growth.

EEO Statement

EWN is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Disclaimer

Applicants may be subject to a background check. Employees must be able to perform the essential functions of this role. Reasonable accommodations will be provided if needed. EWN retains the right to revise or assign additional duties as the company evolves.

Application Deadline

Applications are accepted on a rolling basis.