Join ProHealth Physicians: As part of the Optum family, ProHealth Physicians is dedicated to improving the health and well-being of our community. When you join us, you become a vital part of a collaborative team committed to delivering exceptional care and service. Discover the rewarding experience of Caring. Connecting. Growing together. Position Overview: We have an immediate opening for a friendly, detail-oriented Patient Services Representative to enhance our team and ensure a positive experience for our patients. Schedule: Full-Time, Monday-Friday, with flexibility required to work between 7:30am-5:30pm (typically 8am-5pm EST). Location: 206 Talcottville Rd. Vernon, CT. May require occasional coverage at other local practices. Key Responsibilities: Conduct the check-in and check-out process for patients. Manage incoming calls and accurately document patient inquiries using the EHR. Follow up with patients to schedule appointments or provide service reminders. Utilize standard scheduling protocols to set up appointments efficiently. Oversee administrative in-basket pools and work queues. Ensure timely scanning of documents into the EHR. Balance payments and prepare deposits meticulously. Uphold patient confidentiality regarding medical, personal, and financial information. Provide coverage at other ProHealth locations as needed. Perform other duties as assigned to support team goals. Why Consider a Career with UnitedHealth Group? Enjoy competitive base pay along with a comprehensive benefits program and a management team that supports your success. Some highlights of our offerings: Paid Time Off that accrues from your first pay period, plus 8 paid holidays. Health insurance options and participation in Health Spending Accounts. Dental, Vision, Life & AD&D insurance, and Short-term and Long-term disability coverage. 401(k) Savings Plan and Employee Stock Purchase Plan. Education reimbursement and employee discounts. Employee Assistance Program and Referral Bonus Program. Voluntary benefits including pet insurance and legal insurance. The salary range for this position is $16.00 to $28.85 per hour, depending on factors like local labor markets, experience, and qualifications. UnitedHealth Group adheres to all minimum wage regulations as required. Beyond your salary, you’ll enjoy a breadth of benefits, incentives, and support programs. Our Commitment: At UnitedHealth Group, we aim to empower everyone to live healthier lives. We believe in equitable care for all, recognizing and addressing the barriers to good health faced by marginalized communities. This mission drives our commitment to improving health outcomes across diverse populations. UnitedHealth Group is an Equal Employment Opportunity employer. We encourage all qualified applicants to apply without regard to race, religion, gender, age, disability, or any other protected characteristic under applicable laws. As a drug-free workplace, candidates are required to pass a drug test prior to employment.