Patient Service Representative

New Today

Center for Advanced Eye Care - Eye Associates of Bucks County and Simon Eye are partner practices with a combined 27 Optometrists, 8 Ophthalmologists, and 150 staff serving patients across the state of Delaware and in Pennsylvania with locations in Bucks County and Glen Mills. We are aligned to ensure our communities can access patient-centered, medically oriented full service eyecare delivered in convenient locations with friendly, knowledgeable doctors and staff.
As the initial point of contact for Center for Advanced Eye Care – Eye Associates of Bucks County, the Patient Service Representative is responsible for developing a positive relationship with and providing a WOW experience for our patients. In this role, you will be an integral part of a team committed to delivering a high level of customer service and patient centered care.
What You'll Do Respond to incoming patient phone calls, keep accurate records of patient interactions and transactions Schedule patient appointments, including outbound annual appointment reminders Resolve patient issues by obtaining and evaluating all relevant information, seek assistance from and coordinate with other Simon Eye departments when needed Perform patient verifications Contact patients via telephone to confirm upcoming appointments
What You’ll Need At least 2 years of experience providing exceptional customer service, preferably in a call center and/or medical environment Excellent communication skills, both written and verbal. Proficiency in using computer databases including typing accuracy. Ability to work quickly and accurately while maintaining a positive patient experience. Strong problem-solving skills and a proactive approach to resolving issues. High Level of professionalism and friendly approachable demeanor. Strong organizational skills and attention to detail.
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Location:
Langhorne, PA, United States
Category:
Office And Administrative Support Occupations

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