As a Patient Service Representative , you will support both ( float between) our Broadway and Norton Commons dermatology practices! You will be providing superior patient experience / customer service, in addition to processing prior authorizations; scheduling patient appointments and completing on-demand eligibility checking; verifying appointment information; registering and creating records for new patients; assisting patient in completion of necessary forms and consents; obtaining and verifying current insurance information or other financial information; requesting and recording all co-payments, co-insurance, self-pay, product sales, previous balances and monies received in the office; updating patient demographic data in practice management system; scheduling and re-scheduling return appointments according to scheduling guidelines; and, other daily admin duties.

This is a full-time, on-site role, as a FLOAT for both our Broadway and Norton Commons practices. Hourly compensation range is $16.00 to $19.00 an hour, depending on experience. You must have at least 2 years of customer service and medical front office admin experience, along with familiarity of third-party payer systems: Medicare, Medicaid, and commercial insurance.

You are a well-rounded customer service professional with extensive admin office experience, who is a detailed-oriented, proactive, initiative-taking individual with a passion for healthcare. You have at least two years of experience in a medical office or other healthcare setting; familiarity of third-party payer systems: Medicare, Medicaid, and commercial; excellent written and verbal communication skills; working knowledge of computer applications: word processing, medical office management and spreadsheet; ability to accurately record and transmit detailed information. You must be able to work on Saturdays, as well as late evenings!

VitalSkin Dermatology - WE are a growing dermatology company with several locations. We offer our employees merit based competitive pay, on-the-job introductory level training, and direct hands-on experience with patients. Our benefits include healthcare (medical, dental, and vision), 401K retirement, voluntary insurance, as well as paid time off (holidays, sick time, and vacation).

Detailed Job Description

On a typical day, this role is responsible for all aspects of the front office, including:

Greet arriving patients, providing a superior patient experience. Obtain authorizations, as required by payors, prior to patient being seen. Schedule patient appointments and complete on-demand eligibility checking. Correct any and all eligibility errors prior to patient being seen. Verify appointment information and notify nursing staff in accordance with procedure. Register and create record for new patients, assist patient in completion of necessary forms and consents. Obtain and verify current insurance information or other financial information, as necessary. Request and record all co-payments, co-insurance, self-pay, product sales, previous balances and monies received in the office. Update patient demographic data in practice management system. Schedule and re-schedule return appointments according to scheduling guidelines. Maintain continuity in communication supervisor regarding expected telephone calls, pages and potential patient service-related problems and availability of medical and administrative staff. Check out services including performing scheduling, authorization or payment collection in accordance with the policies. Adhere to patient confidentiality and records release policies. Utilize office equipment for copying and fax transmission of documents. Maintain and balance individually assigned cash box with receipts. Perform end-of-day functions as assigned, including managing no shows, missing charge reports, posting charges, balancing cash receipts and creating bank deposit. Manage automated reminder system, completing required follow-up action. Maintain daily appointment schedule, notify nursing staff and providers of changes. Prepare new patient packets for next day clinic. Utilize triage system for all patient related calls, in accordance with triage procedures. Answer calls and resolve issues patients have including scheduling and patient balances. If unable to resolve, take message and forward to appropriate staff. Create correspondence to patients who failed to keep appointments in accordance with policy and provider request. Keep lobby and front reception area clean. Minimum Qualifications High school graduate 2+ years customer service experience Well-developed written and oral communication skills Demonstrates understanding of customer service principles Working knowledge of computer applications: word processing, medical office management and spread sheet Ability to accurately record and transmit detailed information Ability to exercise good judgment in evaluating situations and making decisions Ability to use tact and sensitivity to timing in personal transactions Previous experience in operation of office systems including personal computer, printers, copiers, fax, postage machine and telephone systems