The Patient Services and Intake Specialist is responsible for patient registration, check in, scheduling of patients and clinical support duties. This is a part-time position working 20-25 hours per week from October to February to help cover leaves. Our office is open Monday through Friday 8am - 5pm.

Midwest Plastic Surgery is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential Functions: Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID when serving in the Patient Services (front desk / reception) function.

Answer a high volume of inbound calls in a timely, pleasant and professional manner when serving in the Patient Intake specialist (scheduling) function.

Communicate all pertinent patient information regarding their call such as appointment information, directions, check-in times, referral information, and copayments.

Maintain timely communication with patients, families, and staff

Verify and document insurance information as defined by current business practices.

Maintain and update assigned appointment reports, new patient reports or other assigned scheduling modules.

Chart preparation and management

Maintain a working knowledge of health care plan requirements and health plan networks

Any and all other duties as assigned Education and Experience Requirements: High School diploma/GED or equivalent

Customer Service experience required

Previous experience in a healthcare facility in relation to pre-registration or appointment scheduling preferred

Proficient in Microsoft Word, Outlook, and Excel Benefits & Compensation: Actual starting pay will vary based on education, skills, and experience.

We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more click . Essential Requirements:

Ability to: Comply with company policies, procedures, practices and business ethics guidelines.

Complete job required training.

Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)

Demonstrate prompt and reliable attendance

Work in the clinic, office or surgery center during business hours

Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required

Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines

Communicate and interact in a respectful and professional manner

Prioritize workload while being flexible to meet the expectations of the daily operations

Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions

Understand and execute a variety of instructions

Effectively operate equipment and communicate on and operate the phone system

Work independently with minimal supervision

Travel to other work locations, if required Performance Expectations – i-Health’s Core Values: Integrity - Do the right thing and take responsibility for what you do and say

Service - Consistently contribute to deliver an exceptional experience

Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations

Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness

Teamwork - Be a part of the whole; support each other positively Environmental Conditions: Surgery center setting Notes: Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.

We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:

This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.