Location Notice: This position is on-site in San Antonio, TX, and relocation will be required for candidates residing outside the region.
This is a full-time, weekday role in one of the most respected healthcare institutions in South Texas. As the Patient Access Manager, you will oversee essential access operations and lead a high-performing team to ensure an exceptional patient experience in a dynamic, fast-paced acute care setting.
Job Summary
We are seeking a dedicated and experienced Patient Access Manager to oversee daily operations across all patient access functions. In this role, you will serve as the critical link between our facility and the Shared Service Center (SSC), ensuring operational excellence, high-quality patient interactions, and consistent staff performance. This position requires strong leadership, problem-solving abilities, and a deep commitment to patient experience.
Key Responsibilities
Ensure exceptional patient service by modeling AIDET communication principles and upholding patient experience standards across the team
Perform quality assurance (QA) checks on all patient registrations to maintain data integrity and compliance
Step in to perform patient registration duties when necessary to minimize wait times and maintain throughput
Act promptly and professionally in response to patient complaints and service issues
Supervise staff performance, maintain department productivity, and mentor team members
Manage departmental operations reports, full-time equivalents (FTEs), and budget tracking
Conduct monthly team meetings and training sessions, ensuring staff are informed, aligned, and up to date with procedures
Participate in on-call rotation to address staffing concerns and real-time issue resolution
Required Qualifications
Bachelor’s degree in Business Administration, Healthcare Administration, or a related field
Minimum of 3 years’ experience in a managerial role within Patient Access, preferably in an acute care hospital setting
Strong knowledge of patient registration processes, compliance standards, and EMR/registration systems
Excellent leadership, communication, and organizational skills
Proven ability to multitask, manage performance, and drive operational improvements in a healthcare environment
This is an excellent opportunity to lead a high-impact department in a patient-centered organization. If you are passionate about healthcare access and have a track record of success in hospital operations, we encourage you to apply.
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