***MUST HAVE PARTS COUNTER EXPERIENCE***

The Parts Retail Counterperson is responsible for obtaining parts and accessories for both the service technicians and retail clients. This individual must maintain the Parts Department in a clean and orderly manner. The Parts Counterperson will assist with inventory ordering, stocking and control.

Responsibilities

Successfully deliver on goals while maintaining the highest customer satisfaction

Maintain up-to-date product and technical knowledge sufficient to effectively communicate with clients, technicians and service staff

Oversee the parts sales process from start to finish

Apply ethical selling techniques and comply with all applicable laws and regulations

Communicate with customer on parts status

Communicate with staff and customers in a friendly and professional manner.

Be able to read and understand the parts catalog when looking up parts.

Answers phone calls, providing price quotes and other information

Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.

Provides high level service to internal and external customers.

Pulls, fills orders from stock and properly price all parts

Maintain a weekly bin checks to ensure accuracy of stock.

Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.

Exchange returned parts to determine if parts are defective; exchange part(s) or process refund pursuant with stated company policy

Make sure all internal requests for parts are billed on service repair order.

Receives payment from retail customers or obtains credit authorization.

Set up orders for daily shipment, delivery, or pick-up

Communicate with customers on parts status

Support the company efforts to train and cross train employees

Benefits

Medical, Dental & Vision

Group Insurance Plans & Discounts

401K Retirement Savings Plan

Paid Vacation and Holidays Disability Insurance

LAP (Life Assistance Program)

Basic Life, Dependent & Accident Insurance

Growth Opportunities

Paid Training

Employee Purchase Incentives

Family Owned & Operated Long Term Job Security

Health & Wellness

Flexible Work Schedule

Discounts on Products & Services

Direct Deposit

Qualifications

Must have valid drivers license

Have a High School Diploma or equivalent

Have experience with auto parts sales (preferred) retail and wholesale.

Maintain professional, team focused attitude

Ability to work in a fast paced environment.

Communicate effectively with internal and external customers.

Be organized & have time management skills with strong attention to detail

Good communication skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals and parts electronic catalogs.

At Gulfport Nissan, our employees are our most valuable asset. Our mission statement is to create an environment of high integrity & mutual respect that nurtures openness, creativity, & innovation. Every employee is absolutely critical to its success. As a family-owned & operated business, we consider each employee and extension of our family. We promise to deliver the same award-winning service and value that our community has come to expect from our dealership through the years.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.