Part Time/Weekend Guest Service Agent | Homewood Suites | Washington DC, Convention Center

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Job Details
Description
What You’ll Do: You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out.
A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking to you to OWN the front desk area.
Here are a few of the other tasks that will keep you busy on a daily basis: Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.
You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.
You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job. Where You’ve Been:
We’re looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won’t be a great fit.
When You’re Here:
Sometimes you’ll be behind the desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company. Qualifications
Skills
Behaviors
Required
Team Player
: Works well as a member of a group Dedicated
: Devoted to a task or purpose with loyalty or integrity Preferred
Enthusiastic
: Shows intense and eager enjoyment and interest Detail Oriented
: Capable of carrying out a given task with all details necessary to get the task done well : Motivations
Preferred
Entrepreneurial Spirit
: Inspired to perform well by an ability to drive new ventures within the business Growth Opportunities
: Inspired to perform well by the chance to take on more responsibility Self-Starter
: Inspired to perform without outside help Flexibility
: Inspired to perform well when granted the ability to set your own schedule and goals Ability to Make an Impact
: Inspired to perform well by the ability to contribute to the success of a project or the organization : Education
Experience
Licenses & Certifications
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Location:
Washington
Job Type:
PartTime

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