Summary

The Operations Manager is responsible for directing and coordinating customer service activities of the branch by performing the following duties personally or through subordinate supervisors. This position has responsibility of all activities in the shop and the field and must have a strong desire to lead and grow technicians. LiftOne invests in our employee’s through on-going training and development to enhance skills and performance. Excellence in this challenging and rewarding position could create advancement into other leadership roles in the organization. Essential Functions Operations Management Ensure adherence to all company safety policies along with company policies and best practices Supervise all customer service jobs to ensure service work meets the highest quality and profitability standards Approve timesheets and work orders and leverage our service platform to maintain accurate records of work performed and parts utilized Manage the preventative maintenance program to achieve the company standards of completion Team Leadership Recruit, select, and develop operations employees including technicians, service leaders, coordinators, and parts employees Set objectives for service employees and monitor results through appraisals and scorecards Conduct performance appraisals, training and development activities for subordinates (. promotions, salary increases, terminations, disciplinary actions, Determine technician staffing levels and lead technician career development and hiring Prepare schedules for service personnel and ensure paperwork is submitted promptly Operational Excellence Participate in the site level lean management system including daily performance huddles, root cause problem solving, and adherence to leader standard work Monitor safety, quality, delivery, and cost metrics to drive customer satisfaction and site profitability Attend self-driven technician team meetings and escalate roadblocks or hurdles to the branch manager or central support resources Other duties as assigned. Supervisory Responsibilities This job has supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions. Education and/or Experience Bachelor’s degree from a four-year college or university preferred; in addition to two - four years’ related experience and/or training; or equivalent combination of education and experience. Proven leadership experience with a strong track record of results Excellent verbal and written communications skills Ability to solve practical problems and deal with a variety of concrete variables Strong listening and presentation skills Experience with material handling or other service-oriented industries preferred Experience with lean operating systems and continuous improvement preferred Computer Skills Proficient in the use of Microsoft Office (Word, Excel, Outlook and PowerPoint). Desire and ability to learn and utilize auxiliary systems such as Salesforce, SAP and ServiceMax. Workplace Requirements The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.