Description

: This job is responsible for leading a segment or a small operations unit for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring compliance with policies, and developing and implementing new processes to improve operating efficiency and ensure accuracy of workflow. Job expectations include overseeing day-to-day activities of employees, including executing transactions and managing the budget, expenses, forecasting, and reporting. Responsibilities: Responsible for managing an operations team aligned under GPO Account Reconciliation. Manage a team of ten or more employees responsible for the processing of daily reconciliation and exception activities ensuring adherence to operational performance standards. Responsible for understanding processes performed on the team, managing the performance of the process and identifying and executing on improvements to the process. Forecasts and manages staffing levels and capacities, provides effective coaching, and shares constructive feedback to drive Operational Excellence Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines Develops and analyzes procedures to enhance unit and/or product-related activities and oversees budget and expense management, reporting, and forecasting for designated areas Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness Aligns bank priorities and strategies to employee metrics and goals and strives to recognize, encourage, and improve team performance to support an inclusive work environment Managerial Responsibilities: This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully. Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement. Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results. Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks. People Manager & Coach: Knows and develops team members through coaching and feedback. Financial Steward: Manages expenses and demonstrates an owner’s mindset. Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth. Driver of Business Outcomes: Delivers results through effective team management, structure, and routines. Required Qualifications: Minimum of 3 years of operational accounting experience Minimum of 1 year experience in management/leadership Previous experience with general ledger Thorough understanding of debits and credits Proficient skills utilizing MS Excel and PowerPoint Excellent research, analytical & decision making skills Ability to multi-task and meet specific performance goals Ability to work effectively in a multi-task, time sensitive environment Handle competing priorities Flexible work schedule (days, evenings, and weekends) Implement process improvements Build effective working relationships Desired Qualifications : Excellent verbal and written communication skills Experience with Recon Plus, PIX, eLedger, FDES, BOSS, Card IS, Content Navigator, MSS, BFT, Cashpro and TSYS Monarch Knowledge Skills: Business Operations Management Customer Service Management Performance Management Process Performance Measurement Talent Development Account Management Client Management Leadership Development Process Management Relationship Building Hiring and Onboarding Policies, Procedures, and Guidelines Management Process Design Risk Management Workforce Analytics For internal employees; participation in a work from home posture does not make you ineligible to post Shift: 1st shift (United States of America) Hours Per Week: 40