Description

: The Operations Assistant works side by side with the operations team and facilitates seamless and critical support functionality. In this key role, the coordinator reports directly to the Operations & Logistics Manager and interacts with our clients while working to support the needs of the various groups that manage and lead the Facility. This position performs the full cycle of the customer service function. They also compile supporting documentation for accounting, invoice distribution, customer queries, and collections. Additionally this position includes providing administrative support tasks including but not limited to managing customer distribution information, organizing outbound/inbound field paperwork, support scheduling task, electronic and paper filing, etc. Responsibilities: Internal and external communications and supporting facility managers and client requests. Scheduling support for outsourced transportation when needed. Working within NetSuite, responsible for new customer set-up, MCF document requests, sales order entry, and maintaining pricing by working along-side of the Sales Representatives, Customer Care Representatives & Profiling Team. Supporting various groups that manage and lead the Facility with paperwork swapping & internal and external communication. Responsible for inbounding & out-bounding billing and filing paperwork. Create drivers work order documents, manifests & Communicate with the Operations & Logistics Manager, Operations Supervisor and others regarding customer service issues as well as regarding request for credit or partial credit of invoices due to quoted rates, billing discrepancies, QA/QC, or errors of omission. Track sales order totals received and provide daily, weekly, and monthly totals to the team, upon request. Store all necessary reports, documents and excel spreadsheets on NetSuite, OneDrive and share access with internal customers. Includes reports related to Transportation Compliance, Environmental Compliance, Health & Safety and other support areas as needed. Other duties include managing outgoing mail to customers as needed, filing, faxing, ordering supplies, inputting/updating Purchase Orders, back-up for inbound & outbound of facility materials and providing administrative support to the operations & logistics Manager & Operations Supervisor by printing manifests/BOL’s. Requirements: High school diploma or GED (General Education Degree) Associated degree preferred Proficient in Microsoft Office, specifically Outlook, Word, and Excel Minimum of 2 years’ experience in office management and/or administrative roles Excellent written and verbal communication skills Experience creating spreadsheets and generating reports Ability to multitask and prioritize Self-starter with strong problem-solving skills Our DEI Commitment Reworld is an Equal Opportunity Employer, has developed an Affirmative Action Program (AAP), and will not discriminate against any qualified applicants because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability (including perceived disability, physical, mental, and/or intellectual disabilities), veteran status, liability for service in the Armed Forces of the United States, or any other characteristic protected by law. Know Your Rights ()

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