About the Role

If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know your story. We’re actively seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards.

Work 3.5 days and off 3.5 days -All schedules have ½ day on Wednesdays -Every schedule has one weekend day-Bonuses paid on weekends-Shift differential for nights- Training will take place day hours however after training one needs to be flexible with hours – Sunday-Wednesday or Wednesday -Saturday Your Impact

In this position, you’ll be accountable for: - Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping. - Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance. - Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned. - Showcasing strong customer communication and satisfaction skills. - Maintaining the performance of assigned machines. - Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets. About You: The Skills & Expertise You Bring

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

Do you meet these requirements?

- Hold a High School diploma or equivalent experience required. - Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class. - Ability to travel (valid driver's license and acceptable driving record necessary). - Capable of functioning in a 24/7 environment, while performing shift work and on-call rotations. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises. - Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling). We are providing the anticipated base salary range for this role: $21.50 $30.75 hourly This role is eligible for a transportation allowance.