MEDICAL ASSOCICATE MANAGER

SUMMARY:

The Medical Associate Manager, reporting to the Director of Nursing, is responsible for creating and fostering a conducive relationship with the Residential Services Manager, Medical Team, and Clinical Team. They will ensure all procedures protocols and accreditation standards are met. They will support the SFRC multidisciplinary structure to ensure programs align to streamline efficient and effective processes and protocols.

REPORTING:

Director of Nursing

POSITIONS SUPERVISED:

Medical Associates

DUTIES AND RESPONSIBILITIES:

* Work closely with the Director of Nursing and nursing staff to train all Medical Associates and document quarterly competencies;

* Create Medical Associate Training Manual and updating as needed; and

* Develop and support all Medical Associate training topics.

* Create Medical Associate schedule and ensure appropriate coverage

* Create on-call Medical Associate schedule and ensure appropriate coverage

* Review grievances and incident reports with Director of Nursing;

* Plan and document follow-up actions, and complete root cause analysis for grievances and incident reports.

* Create and establish a positive culture within all facilities.

* Support Human Resources and Registered Nurses with employee discipline, grievance feedback, Performance improvement plans, etc.

* Provide support to administration with special projects as assigned

* Track and manage performance appraisals

* Conduct monthly one-to-one meetings with Medical Associates or on an as needed basis.

* Quarterly performance evaluations and yearly appraisals.

* Assist in restructuring programming for clients

* Oversight of supplies

* Assist Director of Nursing in ensuring budget is managed as it pertains to Medical Associate staffing.

* Review all systems and job descriptions that are in place and/or create a system that assures all procedures are being adhered to.

* Review all lists and binders manuals that are up to date and followed filed and reported.

* Create a system to ensure there's oversight of program development implementation and oversight specific to services.

* Consults with other professional and paraprofessional staff to support.

* Get to know the individual skillsets of each Medical Associate and execute support. (computer classes etc)

* Hiring and interviewing new hires

* Help with intake and discharge procedures and protocol

* Other duties as assigned

MINIMUM QUALIFICATIONS:

Education and Experience:

* High School Diploma or GED equivalent

* Experience in residential treatment facilities that operate in multidisciplinary settings

* (2) years of supervisory experience

* Certified Medical Assistant with (3) years of experience as a Medical Assistant

* Ability to communicate clearly and accurately written and verbally.

* Ability to exercise professionalism, patience, and discretion when dealing with residents, families, staff, and the public at all times.

* Ability to relate with understanding and kindness to residents and their families.

* Ability to keep observations, conversations, and information confidential.

* Must be computer literate in order to effectively maintain certification standards and requirements for use of computerized client assessments, data systems, etc.

* Must have 1 year of supervisory experience required. (2 years preferred)

* Must have and maintain a current, valid NM Driver's License if responsible for transporting clients or running errands for the Center. Must also have and maintain a clean driving record, as well as auto insurance.

* In the case of a recovering person, he/she must have successfully maintained a two (3) year period of uninterrupted abstinence from alcohol and/or drugs.

* Maintain CPR and First Aid certification card on file.

* Bi-lingual/Bi-cultural preferred. (English/Spanish).

* Must be 21 years of age or older.

I have read and fully understand the job expectations.

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Medical Associate Manager Signature Date

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Director of Nursing Signature Date

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