Job Summary: Kaiser Permanente nurses are guided by an integrated nursing model that places patients and families in the center. The Lead LPN/LVN practices nursing as defined by the Georgia Board of Nursing standards of practice for Licensed Practical Nurses and by organizational policies, procedures, and guidelines. Coordinates activities of the interdisciplinary team and monitors departmental throughput to ensure safe, effective, and efficient care. Conducts daily equipment and exam room checks and ensures that quality controls are completed. Provides direct and indirect nursing care to patients and families that prevents illness or restores health, to include complex procedures in accordance with scope of practice. Serves as a subject matter expert and resource for clinical teams on departmental processes and workflows. Educates patients and families and assists with coordination of care. Addresses customer concerns or complaints in a timely manner and escalates to the manager, as needed. Essential Responsibilities: Coordinates daily patient care activities and assignments within the department and acts as a resource for the healthcare team, providers, and ancillary departments. Continuous rounding within the department to ensure patient throughput and flow, assisting as needed. Prepares patient for office visit by reviewing history, collecting relevant clinical information (e.g. height, weight, vision, or hearing screen), measuring vital signs, and documenting in the medical record. Completes POE and addresses care gaps during the patient encounter. Prepares exam room and equipment for procedure and assists the practitioner as needed. Initiates interventions and document response to treatment according to established workflows and guidelines. Participates in emergency care as directed by practitioner or registered nurse. Educates patients and provides preparation materials for diagnostic studies according to guidelines. Schedules appointments for patients with lab, radiology, or specialty consultations as ordered by practitioner. Monitors electronic messaging and emails (department InBasket) related to patient or provider requests and manages the messages within scope of practice. Monitors departmental inventory and expiration dates of clinical supplies and medications. Participates in departmental or regional quality improvement activities and initiatives. Engages patients, families, and caregivers in the coordination of care. Resolves patient concerns promptly. Provides departmental orientation and training to new team members on standard work, policies, and procedures. Participates in the supervision of unlicensed personnel in the delivery of patient care. Demonstrates the ability to be self-directed and act independently to manage and prioritize multiple projects and tasks. Ensures timely coordination of pre- and post-procedural appointments, consultations, and encounters inside and outside of Kaiser Permanente. Assists practitioner with procedures and provides post-procedural care and education per provider instructions and in accordance with scope of practice. Performs complex procedures independently, under the supervision of a Physician and in accordance with scope of practice. Leads one or more projects annually to improve access, clinical performance, and/or care experience. May perform other duties as assigned.