About Infra Pipe Solutions Infra Pipe Solutions is a leading manufacturer of large-diameter, high-performance HDPE pipe systems used in industries such as mining, industrial, municipal, and energy. With facilities across Canada and the United States, we are committed to delivering innovative, durable, and sustainable piping solutions that help our customers succeed. Our team takes pride in fostering a culture of safety, quality, and collaboration, ensuring we meet and exceed the needs of the markets we serve.

Position Summary The Junior Systems Administrator plays a pivotal role in Infra Pipe's IT service management operations. Working under the guidance of the Director of IT, the administrator is responsible for managing and supporting the company's technical infrastructure. By leveraging industry best practices and drawing upon their expertise, they contribute to the smooth operations of the organization's IT services and enhance end-user technology satisfaction. End-users are located in Mississauga, Huntsville, Saskatoon, New Jersey, Oklahoma, and Tennessee, as well as among remote work-from-home sales representatives.

Main Responsibility Areas

Serve as the internal subject matter expert for the organization's technical infrastructure.

Maintain, monitor, support, and operate end-user computing, VoIP systems, LAN and WAN networks, cloud infrastructure, and various SaaS systems currently in use.

Adhere to established processes and procedures to ensure consistency in handling projects, incidents, and service requests.

Gather feedback from end-users to identify areas for improvement and drive proactive measures to enhance the user experience.

Create and maintain documentation and knowledge articles to capture solutions, best practices, and troubleshooting steps, empowering the service desk team and end-users.

Other Responsibility Areas

Install, configure, and manage servers and virtual machines in a Microsoft Azure environment.

Manage OS patching including reviewing patches, scheduling patches, verifying, reporting on success, and troubleshooting patch-related incidents.

Manage backups including reviewing schedules, verifying success, providing reporting, and troubleshooting backup-related incidents.

Create and maintain Group Policy Objects for the environment.

Write and deploy scripts to deploy, patch, or remove software.

Perform daily monitoring of hardware, software, and systems integrity and availability.

Provide ‘Tier 2' level support by monitoring tickets and ensuring incidents and service requests are completed in a timely manner, acting as an escalation path for the service desk team.

Identify recurring incidents and potential problems to proactively minimize their impact on end-users and the organization.

Contribute to problem management activities by conducting root cause analysis and providing necessary documentation.

Participate in process improvement initiatives and propose ideas to enhance the efficiency and effectiveness of service desk operations.

Stay up to date with industry trends, technologies, and best practices through training, reading, and professional networking.

Document and maintain installation and procedure guides, and work with the service desk team to create SOPs when necessary.

Actively participate in all Health & Safety training and promote a safe work environment.

Perform other duties/tasks/special projects as assigned by the Director.

Communication Externally:

Third-party partners and vendors – receive instruction/communicate acceptance; seek, clarify, exchange, and provide information.

Internally:

Managers/senior managers – receive instruction/communicate acceptance; seek, clarify, exchange, and provide information.

Co-workers and end-users – seek, clarify, exchange, and provide information.

Experience and Education Work Experience:

Prior experience in a similar role, preferably in a medium to large-scale organization.

Experience with:

Operating systems such as Windows, Windows Server, Linux, iOS, and Android.

Traditional Windows environment functions: Active Directory, DNS, DHCP, File and Print Services, GPO, IIS, Exchange, Certificate Services, RDS, Authentication, Logging and Alerting, and Backup Services.

Networking knowledge and troubleshooting (DHCP, DNS).

Microsoft ecosystem (Office 365, Azure, Intune, Autopilot, conditional access, etc.).

Software such as ConnectWise RMM, Cisco, HaloITSM (an asset).

Strong knowledge of IT service management principles, particularly ITIL.

Strong interpersonal, organizational, and time management skills.

Ability to prioritize, exercise initiative, and deliver a high level of service.

Attention to detail and accuracy.

Strong analytical and problem-solving skills.

Ability to work independently and as part of a high-functioning team.

Proven ability to build strong working relationships across all levels of the organization.

Excellent computer skills and knowledge of modern workplace software.

Excellent communication skills.

Proactive attitude toward learning and professional development.

Based in Jacksonville Florida with the ability to travel to Canada and other US locations

Education:

Related post-secondary diploma or degree in Computer Science or Information Technology.