Posting Details

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Position Information

Posting Number: 20255660V

Position Title: IT Technician II

Posting Type Student

Hours/week: 10-20

Eligibility: Work study preferred but open to all students

Semester 2025-2026 Academic Year

Location St. Mary's Hall

Detailed Work Schedule

Number of positions: 5

Department: 715-UNIT - Technology Support Services

Contact Name: Kimberly Walter

Contact Phone/Extension: 6105194899

Position Summary Information

Job Description Summary:

Deliver first-level help desk support for all UTS-supported systems. Assist students, faculty, and staff with issues related to Villanova technology and systems. Diagnose and resolve computer-related problems. Record support requests using the TeamDynamix (TDX) ticketing system. Requirements: Enrollment as a graduate student at Villanova University with 1 year of previous relevant experience or relevant coursework. Willingness to complete necessary training and certifications. Strong problem-solving abilities and effective communication skills. Must be a current graduate student at Villanova University. Basic technical knowledge to support IT infrastructure (e.g., troubleshooting hardware/software, understanding of operating systems). Excellent written and verbal communication skills. Strong customer service experience.

Additional Information:

Summer, Fall, and Spring position. * Technology Support Services will provide ALL training.

Physical Demands Summary:

Wage Rate: 13.00

Posting Detail Information

Closing Date (11:59pm ET):

Open Until Filled Yes