At TelyRx, we're revolutionizing access to essential medications by combining cutting-edge technology with a patient-centered approach. Inspired by our mission of " A Faster Way to Wellness ", we strive to simplify healthcare and provide seamless, hassle-free access to the medications people need.

As part of our growing team, we are seeking a flexible and enthusiastic IT Support Specialist to join our IT department. This role offers a unique opportunity to work closely with senior staff, gain hands-on experience in infrastructure maintenance and troubleshooting, and contribute to exciting projects. If you're passionate about IT, eager to learn , and ready to grow , we'd love to hear from you!

Key Responsibilities

Provide troubleshooting and resolution for hardware, software, and networking issues. Assist in maintaining servers, network devices , and other critical IT infrastructure. Update system records, document procedures, and maintain accurate inventory of IT assets. Collaborate with senior IT staff on infrastructure-related projects, ensuring timely and effective implementation. Continuously learn new technologies and apply them effectively to daily tasks. Monitor network and system performance , escalating issues as necessary. Requirements

Basic Qualifications 1+ years of experience in IT support, helpdesk, or a similar role. Familiarity with Windows, Mac, and Linux operating systems. Basic understanding of networking concepts (e.g., DNS, DHCP, TCP/IP). Experience with troubleshooting end-user devices such as PCs, printers, and peripherals . Strong written and verbal communication skills . Ability to learn new technologies quickly and apply knowledge effectively. Preferred Qualifications Associate's or Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience). Certifications such as CompTIA A+, Network+, AWS, or other industry relevant certifications. Hands-on experience with Active Directory (Entra) and basic system administration skills. Exposure to tools like ticketing systems , MDM platforms, or IT monitoring tools . Proven ability to balance multiple tasks while maintaining attention to detail. Benefits Health Coverage: Comprehensive health, dental, and vision insurance, as well as Health Savings Plan. Retirement: 401(k) plan. Bonus: Bonus Opportunity available. Time Off: Generous paid time off policy, with additional Paid Parental Leave. Career Growth: Opportunities to grow within a rapidly expanding company. Mission-Driven Work: Be part of an organization focused on healthcare accessibility and innovation.

Salary Description

$50,000-$60,000