IT Support Specialist
New Yesterday
Security-focused IT Opportunity
InfoDefense is poised to grow by double digits this year, and we want you to be a part of that growth. Utilize your IT skills in a dynamic, fast-paced environment to service our customers. This is primarily a remote work position; however, the right person for this position must live in the Dallas/Fort Worth area and be authorized to work within the United States.
Job Description
InfoDefense is seeking a skilled IT Specialist to join our team. This role involves configuring and maintaining highly secure systems to ensure compliance with CMMC and other cyber security frameworks. Our IT Specialist will be responsible for configuring, managing, and troubleshooting various hardware, software, networks, and cloud services for our Alaska-based customers.
Key Responsibilities
Configure and maintain Windows and Linux server operating systems
Perform system patch management and updates
Implement and manage cyber security technologies
Configure and maintain Microsoft 365 Entra, Exchange, Teams, PowerBI, SharePoint, and OneDrive
Manage automated desktop application deployments via Microsoft 365 Intune
Configure and maintain customer cloud infrastructure such as Azure and/or Amazon Web Services
Assist customers calling into the service desk with IT-related problems
Troubleshoot network connectivity issues
Analyze and resolve issues with IT equipment including printers, servers, and networks
Monitor network infrastructure devices utilizing existing system monitoring tools
Ensure that the electronic data traffic, networks, and systems are operating without interruption
Implement and manage disaster recovery and back-up procedures
Participate in cyber incident response exercises and contribute to the cyber incident response team
Create and manage user accounts and configure access permissions
Maintain and optimize previously established change, backup, and service desk procedures
Qualifications Bachelor's degree in Information Technology or a related field
Proven experience in network and system administration
Proficient in managing Windows and Windows Server operating systems
Proficient in managing Debian or Red Hat Linux operating system
2 years Network troubleshooting
2 years Microsoft 365 Management
Experience with database management systems
Knowledge of firewall technologies
Experience with enterprise change management processes
Excellent problem-solving and troubleshooting skills
Ability to work independently and as part of a team
Strong communication and interpersonal skills
Preferred Skills and Experience Knowledge of one or more scripting languages Python, Bash, PowerShell, etc.
Experience managing Amazon Web Services and/or Azure
Fundamental understanding of NIST SP 800-171, CMMC 2.0, or other regulatory standards
Industry Certifications such as Security +, Network+. CCNA, CEH, CISSP, Fortinet NSE4, Microsoft)
Familiarity with cyber incident response practices
Military service is a big plus
Compensation
InfoDefense offers a generous base salary along with performance-based bonuses, a 401k retirement plan, and additional health, dental, vision, life, short and long-term disability benefits. All candidates are required to submit to a background check prior to beginning work.
About InfoDefense
A turn-key cyber security solutions provider, InfoDefense provides best-in-class information protection; network security; system security; identity and access management as well as IT governance, risk and compliance solutions. With a current focus on Department of Defense contractors with Cyber Security Maturity Model (CMMC) compliance requirements, InfoDefense has also served financial services, healthcare, retail, high-technology, manufacturing, and government customers since 2001. As an equal opportunity employer, InfoDefense is headquartered in the Dallas-Fort Worth metropolitan area with a presence in other locations within the United States.
- Location:
- Dallas, TX, United States
- Category:
- Computer And Mathematical Occupations